The tender titled 5b983ba9 is issued by the Department of States under the Ministry of Home Affairs. This tender specifically seeks an Annual Maintenance Service for a Video Conferencing System to enhance communication capabilities efficiently and effectively. The scope of work encompasses providing comprehensive audiovisual (AV) services for maintaining and ensuring the uninterrupted functionality of the Video Conferencing System utilized by various governmental divisions.

Scope of Work and Objectives

The primary objectives of this tender include ensuring the reliable operation of video conferencing equipment, troubleshooting issues promptly, and performing regular maintenance checks. The successful bidder will be responsible for:

• Conducting routine inspections, adjustments, and repairs of the video conferencing system.
• Providing necessary technical support to facilitate seamless communication of various departments.
• Offering timely updates and upgrades in line with advanced AV technologies.

Eligibility Criteria

To qualify for this tender, bidders must meet several eligibility requirements:

• They must be registered as legitimate entities in the respective services sector.
• Experience in providing maintenance services for similar AV equipment is essential.
• Proof of prior contracts completed successfully in the past.
• Compliance with local procurement rules and regulations.

Technical Requirements

Bidders must adhere to specific technical requirements, including:

• A detailed maintenance plan outlining scheduled maintenance activities.
• Ability to present a team of qualified technicians with relevant certifications in AV technology.
• Access to necessary spare parts and tools to ensure efficient servicing of the system.

Financial Requirements

Potential bidders are required to demonstrate financial viability through:

• Submission of the latest financial statements.
• Proof of sufficient working capital to support the scope of work.
• The Earnest Money Deposit (EMD) will be required as part of the bidding process to ensure commitment to the project.

Document Submission Details

Submissions must include a complete set of documents:

• Technical proposal to outline technical capabilities and maintenance strategies.
• Financial proposal detailing the cost of services, inclusive of all applicable taxes and charges.
• Required certifications and proof of eligibility as outlined above.

Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) by providing specific provisions that aim to benefit these businesses by promoting local participation and ensuring equitable opportunity.

Evaluation Process

The evaluation process will consider:

• Compliance with the technical and financial requirements.
• Quality of service provisions.
• Cost-effectiveness of bids.
• Preference may be given to MSEs and local vendors as per government policy.

Delivery Locations

Services are required to be delivered to various locations as stipulated by the Department of States, ensuring maximum coverage and convenience.

Contact Information

For additional inquiries regarding this tender, bidders may reach out to the contact person associated with the Department of States, as further details about the point of contact are not disclosed in this document.

This tender represents a substantial opportunity for qualified service providers in the AV sector. Interested parties are encouraged to prepare their proposals carefully in compliance with the established criteria and guidelines to enhance their prospects for selection.