Issuing Authority

The tender for GEM/2025/B/6115521, titled "Security Manpower Service (Version 2.0) - Healthcare," is being issued by the Employees State Insurance Corporation, under the aegis of the Ministry of Labour and Employment. This tender emphasizes the provision of security manpower services within healthcare settings, aimed at enhancing safety and operational efficiency.

Scope of Work and Objectives

The primary objective of this tender is to engage a vendor capable of providing comprehensive security services across various healthcare facilities. The scope includes deploying trained personnel such as Security Supervisors and Unarmed Security Guards to ensure the safety and security of patients, staff, and hospital property. The selected vendor will be responsible for maintaining a secure environment by managing access control, monitoring surveillance systems, and responding promptly to security incidents.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility criteria:

1. Be a registered entity with a valid registration certificate.
2. Have relevant prior experience in providing security services, particularly in healthcare environments.
3. Maintain a workforce of trained security personnel.
4. Comply with all local regulations and laws related to security services.

Technical Requirements

Bidders must fulfill several technical requirements, including:

• Provision of trained personnel with at least basic security training.
• Capability to deploy personnel who can manage emergencies and conduct security assessments.
• Implementation of standard operating procedures (SOPs) for security management in healthcare settings.

Financial Requirements

Bidders are expected to demonstrate their financial stability through:

• Submission of audited financial statements for the past three years.
• Evidence of timely payment of statutory dues and liabilities.
• A viable pricing structure that is competitive yet ensures quality services.

Document Submission Details

Interested bidders should prepare and submit the following documents:

• Bid application form.
• Technical proposal detailing service delivery methodology.
• Financial bid outlining pricing structures. All proposals must be submitted electronically through the appropriate procurement platform.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and provides certain benefits to Startups, such as relaxation in eligibility criteria and enhanced evaluation weightage, promoting a fair competitive environment.

Evaluation Process

The evaluation process will assess both technical and financial proposals to ensure the selection of the most qualified bidder. Criteria include:

• Experience and capacity to deliver services effectively.
• Quality and adherence to security standards.
• Cost-effectiveness of the financial proposal.

Delivery Locations

Services must be provided within designated healthcare facilities specified in the final tender documents, which require close coordination with relevant stakeholders to ensure operational compliance.

Contact Information

For inquiries related to this tender, interested parties can refer to the official tender documentation or the contact points provided therein. Detailed guidance and assistance will be offered through the official channels established by the issuing authority.