Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: 1f9f9f1ce

Issuing Authority/Department

This tender is issued by the Employees State Insurance Corporation, under the Ministry of Labour and Employment.

Scope of Work and Objectives

The primary objective of this tender is to secure Annual Maintenance Service for various desktop and laptop computers, including their associated peripherals. The scope encompasses preventive and corrective maintenance services to ensure optimal performance and longevity of the following categories:

• Desktop PCs
• All-in-One PCs
• Multifunction Printers (Ink Jet, Mono, and Colour)
• Monochrome Laser Printers
• Ink Tank Printers
• Networking Devices (Switch L3 L2)
• Television Sets
• Digital Video Recorders (DVR)
• CCTV Cameras

The awarded bidder will be responsible for detailed maintenance including repair services, replacement of defective parts, and routine service checks, ensuring that all equipment remains fully operational at all times.

Eligibility Criteria

Bidders must meet the following eligibility requirements to participate in this tender:

• Must be a registered entity with relevant experience in providing maintenance services for IT hardware and peripherals.
• Proven track record in successful execution of similar contracts for government or corporate clients over the past five years.
• Financial stability and capability to undertake contracts of this magnitude.

Technical Requirements

Bidders are required to possess the following technical qualifications:

• Technical staff with certifications and training specifically relevant to desktop, laptop, and peripheral maintenance.
• Compliance with all necessary safety and operational standards as stipulated by the relevant authorities.
• Capacity to respond swiftly to service requests, ensuring minimal downtime.

Financial Requirements

Bidders should also provide financial documents to prove:

• Available working capital for the execution of the contract.
• A history of timely completion of financial commitments in previous contracts.

Document Submission Details

All proposals and relevant documents must be submitted in the prescribed format within the specified submission window. Submissions should be made electronically, and all required documents must be compiled in the accepted formats to ensure compliance.

Special Provisions

Particular emphasis will be given to Micro, Small, and Medium Enterprises (MSEs) and startups, with provisions available to facilitate their participation in this tender. This aligns with government initiatives to promote local businesses and encourage competitive bidding.

Evaluation Process

The evaluation of bids will follow a structured process based on:

• Compliance with the eligibility criteria.
• Technical proposals, assessing the practical approach to maintenance protocols and service delivery.
• Financial bid evaluations to ensure the best value for money.

Delivery Locations

Services are expected to be rendered at multiple locations as determined by the Employees State Insurance Corporation, ensuring that response times adhere to service level agreements.

Contact Information

For further clarification or additional inquiries, bidders are encouraged to refer to the issued tender documentation. It is advisable to keep communications professional and within the context of the tender requirements.