Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: 41277d7f2
Issuing Authority: Chennai Metro Rail Ltd (CMRL) under the Ministry of Housing & Urban Affairs (MoHUA)

Scope of Work and Objectives

The key objective of this tender is to procure Annual Maintenance Services for various computing and peripheral devices including desktops, laptops, servers, printers, scanners, faxes, and plotters. The contractor will be responsible for ensuring that all devices under maintenance are functioning at optimum levels, adhering to quality standards, and minimizing downtime.

The scope encompasses technical servicing, preventive maintenance, and providing necessary repair services to ensure the longevity and efficient operation of IT assets. This includes regular software updates, troubleshooting, and replacement of parts if required.

Eligibility Criteria

Eligible bidders must be registered entities that meet the following criteria:

• Valid business registration certificates
• Experience in similar maintenance contracts for a minimum period as specified by the authority
• A solid track record with positive feedback from previous clients

Technical Requirements

Bidders are required to comply with specific technical specifications that include:

• Familiarity with a diverse range of brands like HP, DELL, IBM, XENSERVER, EPSON, and Canon
• Capability to handle both hardware and software maintenance
• Must have trained and certified technicians in place

Financial Requirements

Bidders should provide:

• Proof of financial stability, such as annual financial statements for the last three years
• A detailed quotation aligned with the scope of work, including an outline of all costs

Document Submission Details

All required documents must be submitted electronically through the specified submission portal. This must include:

• Bid proposal
• Technical documentation
• Financial documents

It is crucial that all documents adhere to the specified formats and requirements outlined in the tender documents to avoid disqualification.

Special Provisions

This tender includes provisions that encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders falling under these categories may avail benefits like relaxed eligibility criteria and preferences during the evaluation process.

Evaluation Process

Bids will undergo a thorough evaluation where multiple factors will be taken into account, including:

• Technical merit
• Financial proposal
• Compliance with eligibility criteria

The selection process will prioritize experience, capability, and cost-effectiveness in providing maintenance services.

Delivery Locations

The services will predominantly cover the operational zones of Chennai Metro Rail, with specific focus areas designated in the detailed tender documents.

Contact Information

For further inquiries related to the tender, interested bidders are encouraged to refer to the official communication channels established by Chennai Metro Rail Ltd. Any clarifications will be addressed as per the guidelines outlined in the documentation.

Through this tender, CMRL aims to establish a long-term relationship with the chosen service provider, ensuring the maintenance of critical IT infrastructure is upheld to the highest standards, benefitting both the organization and ultimately the users' experience.