Department of Higher Education Tender by Indian Institute Of Management (iim) (1282a7c03)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Storage & Backup Devices; Storage-Server; As OEM,
Tender Timeline
Tender Title: Annual Maintenance Service for Data Center Assets - Storage & Backup Devices
Tender Reference Number: 1282a7c03
Issuing Authority/Department:
Department of Higher Education, Ministry of Education
Scope of Work and Objectives
The Annual Maintenance Service tender pertains to the maintenance and management of Data Center Assets, specifically focusing on Storage and Backup Devices and Storage-Servers. The key objectives include ensuring optimal performance, reliability, and availability of data storage solutions by adopting manufacturer-recommended practices.
The successful bidder will provide year-round support, including troubleshooting, parts replacement, and technical assistance. This service aims to enhance the operational efficiency of the data center, minimize downtime, and extend the life cycle of assets through regular maintenance.
Eligibility Criteria
To qualify for participation in this tender, bidders must possess the following:
- Valid registration as an Original Equipment Manufacturer (OEM) or as an OEM Authorized Service Provider.
- Proven track record of providing maintenance services for similar data center assets.
- Compliance with necessary statutory obligations and certifications as required by the Ministry of Education.
Technical Requirements
Tenderers must demonstrate substantial capabilities, including:
- Experience in servicing and maintaining storage and backup devices.
- Technical qualifications of personnel assigned to the project.
- Availability of appropriate tools and software to perform diagnostics and repairs on data center assets.
Financial Requirements
Bidders are required to submit:
- A clear and detailed financial proposal which includes labor, parts, and additional service fees.
- Evidence of financial stability over the past three years, including balance sheets and profit/loss statements.
Document Submission Details
Interested parties must submit their bids through the designated portal, ensuring that all requirements are met as stated in the tender documentation. Submission will require:
- Completed bid form.
- Financial documents.
- Technical compliance certificates.
- Any other necessary documentation specified by the issuer.
Special Provisions
- Micro, Small, and Medium Enterprises (MSEs) will be given additional consideration as specified in governmental provisions aimed at fostering local businesses.
- Startups may also be eligible for benefits as outlined by the Ministry of Education to promote innovation and venture development within the sector.
Evaluation Process
The bids will be evaluated based on:
- Adherence to technical specifications.
- Financial competency and cost-effectiveness.
- Compliance with eligibility criteria.
This comprehensive evaluation process aims to select the best-suited service provider ensuring value for money and reliability.
Delivery Locations
Services will be required at designated data center locations as specified within the tender documentation. Bidders should ensure capability to serve multiple locations efficiently.
Contact Information
For any inquiries relevant to this tender, prospective bidders should consult the official communication channels established by the Department of Higher Education. Ensure all queries directed are in line with the procedural expectations outlined in the tender documents.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having experience in servicing data center assets, and possessing necessary certifications. It’s imperative for bidders to be recognized as an OEM or OEM Authorized Service Provider to qualify for submitting their bids for this Annual Maintenance Service contract.
Bidders are required to demonstrate capability in servicing storage and backup devices and storage-servers. This includes having access to relevant tools, experienced personnel, and adherence to manufacturer maintenance guidelines, which are essential for ensuring compliance and achieving high service quality.
An Earnest Money Deposit (EMD) may be required as part of the tender submission. This serves as a security deposit, and the amount will be specified in the tender documents. It is crucial for bidders to ensure that this deposit is provided in the accepted formats to avoid disqualification.
Payment terms are typically outlined in the tender documents, detailing when and how payments will be processed upon successful delivery of services. Additionally, bidders may also be required to submit a performance security to ensure compliance with contractual obligations through the life of the service agreement.
Yes, the tender includes specific provisions aimed at promoting participation from MSEs. These benefits are designed to encourage local businesses and startups, enhancing their competitiveness within the public procurement space, while adhering to ‘Make in India’ policies and local content regulations.
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