Energy and Petro Chemicals Department Gujarat Tender by Gujarat State Petronet Limited (gspl) Gandhinagar (150301844)
Software Support Services 2.0 - SAP; Application Software, Operating System Software; Maintenance S
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Tender Title: Software Support Services 2.0 - SAP
Reference Number: 150301844
Issuing Authority/Department: Energy and Petro Chemicals Department Gujarat
The Software Support Services tender aims to procure comprehensive software support services focused on SAP and associated application and operating system software. The ultimate goal is to ensure the continuous operation, maintenance, and improvement of the systems in place, optimizing functionality and efficiency in service delivery across the organization.
Scope of Work and Objectives
The primary scope of work encompasses the provision of software support services that include, but are not limited to:
- Maintenance Services
- Implementation Services
- Ongoing Support
- OEM-approved service provider offerings
The objectives involve enhancing the current software applications, ensuring system reliability, and providing technical assistance to end-users. The service provider should have the expertise necessary to troubleshoot software issues, implement updates and improvements, and ensure compliance with relevant standards.
Eligibility Criteria
Entities wishing to submit proposals must meet the following eligibility criteria:
- Must be a registered firm with industry credentials
- Have previously executed services similar in nature and complexity
Technical Requirements
Proposals must demonstrate technical expertise and capability in the following areas:
- Proficiency in SAP systems and related operating software
- Experience with preventive maintenance and troubleshooting
- Familiarity with the latest updates and patches necessary for effective software performance
Financial Requirements
Bidders should exhibit sound financial health proven through:
- Submission of recent financial statements
- Evidence of capability to provide services without interruption due to financial constraints
Document Submission Details
All necessary documentation needs to be submitted electronically via the designated platform. Bidders must ensure compliance with required document formats to be considered for evaluation.
Special Provisions
This tender is designed to support provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, enhancing their participation in government tenders. Bidder innovation and adherence to 'Make in India' policies will also be advantageous.
Evaluation Process
The evaluation process will prioritize submissions based on:
- Compliance with technical and financial requirements
- Past performance and demonstrated capability in software support services
This thorough vetting ensures that the most capable provider is selected, guaranteeing an effective partnership for software services.
Delivery Locations
The services will be delivered primarily within the jurisdiction of the Energy and Petro Chemicals Department Gujarat. Detailed location specifications will be provided to the successful bidder upon contract award.
Contact Information
For further details or clarification regarding the tender, interested parties are encouraged to reach out through the designated communications channel specified in the tender documentation.
Additional information, required certifications, and specific performance standards will be stipulated within the full tender documentation available for download.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid operational license. Bidders must demonstrate experience in delivering software support services similar to those outlined in the tender. Compliance with local laws and regulations must also be confirmed, along with the inclusion of necessary supporting documents.
Proposals should meet the necessary technical specifications, including but not limited to proficiency in SAP software, the ability to implement ongoing updates, and experience in both preventive maintenance and troubleshooting of software issues. Bidders must also showcase their methods for adhering to quality standards set by the industry.
The Earnest Money Deposit (EMD) is mandatory as part of the bidding process for this tender. Bidders should confirm the EMD amount specified in the complete tender documentation, which is held as a security to ensure commitment to the proposal submitted.
Tender documents must be submitted electronically through the designated portal. All documents need to be formatted according to the accepted document formats outlined in the tender guidelines, ensuring that all necessary information is accurately presented.
Yes, this tender includes special provisions that encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions aim to promote local business growth and innovation, consistent with government initiatives like ‘Make in India’ that prioritize local content and procurement processes.
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