MSTC Limited Tender by Mstc Limited (23e1ff093)
Software Support Services 2.0 - IBM; Database Management Software; Maintenance Services, Service De
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Tender Title: Software Support Services 2.0 - IBM
Reference Number: 23e1ff093
Issuing Authority/Department: MSTC Limited, Ministry of Steel
Scope of Work and Objectives
The primary aim of this tender is to seek qualified vendors capable of providing Software Support Services 2.0 specifically for IBM Database Management Software. This encompasses an array of maintenance services, service delivery management, ongoing support, adaptive enhancements, perfective upgrades, technical improvements, and regular updates to ensure the software operates efficiently and remains compliant with evolving technological standards.
This tender invites interested parties to deliver timely software enhancements and support that meets the requirements set forth by the Ministry of Steel, thereby enabling superior performance and reliability of the software solutions deployed across its operational framework.
Eligibility Criteria
Vendors interested in submitting their bids must meet several eligibility requirements including being a registered entity with the appropriate licensing, certifications, and operational capabilities.
Technical Requirements
Proposals must demonstrate the technical expertise required to manage complex software systems, particularly focusing on IBM software applications. This involves an understanding of database architecture, real-time updates, and modifications tailored to the unique needs of the Ministry of Steel.
Financial Requirements
Potential bidders should provide proof of financial viability, including past performance records, financial statements, and a clear outline of their pricing structure. Demonstrating competitive pricing while ensuring high-quality service will be essential for consideration.
Document Submission Details
All submissions must be submitted electronically in the specified formats, including PDFs for technical documents, Excel files for financial proposals, and Word documents for written descriptions. Vendors should ensure their bids include all required documentation as outlined to avoid disqualification.
Special Provisions
This tender may contain special advisements for Micro, Small, and Medium Enterprises (MSEs) and startups, aimed at promoting inclusive participation in government procurement processes. Vendors are encouraged to review provisions that may benefit smaller entities seeking to engage with larger contracts.
Evaluation Process
Bids will undergo a structured evaluation based on technical capability, financial competitiveness, and the overall value proposition offered by the bidder. The evaluation criteria will focus primarily on the quality of proposed services and adherence to the specified requirements.
Delivery Locations
The services are required to be delivered to various operational sites managed by the Ministry of Steel, ensuring a seamless integration of software support across multiple locations.
Contact Information
For bidders seeking clarification or additional guidance, more information is available through the official channels provided within the procurement documentation.
Vendor participation in this tender provides an essential opportunity to contribute to the modernization of government-operated software solutions, with a focus on high-quality service delivery that meets the demands of the Ministry of Steel’s ongoing operational requirements.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant licenses, and demonstrating operational capabilities. Bidders must have previous experience in providing software support services, particularly for IBM products. Additionally, financial stability and the availability of skilled personnel are critical factors for eligibility.
To participate in the tender, suppliers must obtain relevant certifications that validate their capability to deliver software support services for IBM systems. Common certifications may include ISO certifications, vendor-specific qualifications related to IBM software, and any local compliance certificates that guarantee adherence to industry standards.
Bids must be submitted electronically through the designated procurement portal. Vendors should ensure that all documents are formatted as required, including PDFs for detailed proposals and Excel sheets for financial data. Following the specific submission methods will help avoid disqualification due to format issues.
The Earnest Money Deposit (EMD) acts as a financial assurance to ensure bidders are serious about their proposals. It is typically a percentage of the total bid amount and is refundable upon the conclusion of the bidding process, provided that the bidder complies with the requirements and does not withdraw their offer.
Yes, the tender contains specific provisions designed to facilitate the participation of Micro, Small, and Medium Enterprises (MSEs). These may include exemptions from certain eligibility criteria or financial advantages during the evaluation process, thus encouraging broader participation across different sizes of enterprises.
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