MSTC Limited Tender by Mstc Limited (7b76441a)
Software Support Services 2.0 - IBM; Database Management Software; Maintenance Services, Service De
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Tender Title: Software Support Services 2.0
Reference Number: 7b76441a
Issuing Authority: MSTC Limited, Ministry of Steel
The objective of this tender is to procure Software Support Services 2.0 related to the IBM ecosystem, focusing on Database Management Software. This includes comprehensive maintenance services, service delivery management, ongoing support, adaptive enhancements, perfective upgrades, technical improvements, and regular software upgrades as required by the Ministry of Steel. The scope of work aims to ensure that the software function seamlessly and efficiently, supporting the operational requirements of the ministry.
Scope of Work and Objectives
The scope of work involves a thorough provision of software support services which will enhance the performance of the existing software systems. The primary objectives include:
- Ensuring continuous software availability and reliability.
- Performing regular updates to maintain security and functionality.
- Delivering technical support to resolve any operational issues.
- Implementing enhancements based on user feedback and technology updates.
Eligibility Criteria
To qualify for tender submission, bidders must meet the following eligibility criteria:
- Must be a registered entity with relevant qualifications.
- Should have prior experience in delivering similar software support services.
- Must demonstrate the capability to provide ongoing technical support.
Technical Requirements
Bidders are required to submit detailed documentation showcasing their capability to adhere to the following technical specifications:
- Proficiency in IBM Database Management Software.
- Capability to provide flexible support options tailored to the ministry's needs.
- Defined protocols for regular upgrades and enhancements.
Financial Requirements
Interested bidders must meet the specified financial requirements, which generally include the ability to maintain a stable financial standing to support the service delivery throughout the contract duration. Submission of financial statements may be required for assessment.
Document Submission Details
All proposals must follow the provided guidelines for document submission. Bidders are encouraged to submit their documents in digital formats commonly accepted, including but not limited to PDF and Word. Care must be taken to ensure that all necessary documentation is provided in order for bids to be considered.
Special Provisions
Provisions may exist for Micro, Small, and Medium Enterprises (MSEs) and startups, allowing them to participate with potentially relaxed eligibility criteria. Bidders are encouraged to confirm their eligibility for any such benefits during the submission process.
Evaluation Process
The evaluation process will include a detailed analysis of submissions, focusing on compliance with the eligibility criteria, technical proposals, and financial stability. The evaluation may adopt a scoring system to ensure a fair assessment of all bids received.
Delivery Locations
Services will primarily cater to facilities and offices under the Ministry of Steel, ensuring that the support provided is accessible and prompt.
Contact Information
For further inquiries regarding this tender, bidders may refer to the official communication channels established by the MSTC Limited. Specific contact details will be made available through official announcements and documentation.
In summary, this tender is an opportunity for qualified entities to deliver essential software support services to the Ministry of Steel, ensuring sustained operational efficiency and effectiveness.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant qualifications, prior experience in providing similar software support services, and the capacity to deliver ongoing technical support. Documentation validating these criteria must be included in your proposal to ensure compliance with the tender’s requirements, affirming your ability to fulfill the objectives set forth by the Ministry of Steel.
Bidders must provide necessary certificates that verify their registration as a legitimate entity, which may include business licenses, tax registration documents, and any relevant industry certificates that demonstrate their capability in handling software support services. Compliance certificates showcasing adherence to industry standards in software management and support are also beneficial.
To register for participating in the tender, interested entities must follow the prescribed registration steps outlined in the tender documentation. This typically involves completing an online form on the tender platform, submitting required documents, and ensuring that they meet all eligibility criteria set forth by the Ministry of Steel for the software support services.
Documents must be submitted in widely accepted formats such as PDF, DOC, or DOCX. It is crucial to ensure that all documentation is accurately formatted and adheres to any specifications mentioned in the tender guidelines to facilitate a smooth evaluation process.
The performance security requirement may involve providing a financial guarantee, typically a percentage of the contract value, to ensure that the services stipulated in the tender are rendered satisfactorily. This security ensures compliance and can be forfeited in case of failure to meet the obligations outlined in the tender agreement.
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