Customized AMC/CMC for Pre-owned Products - EPOS AMC SERVICE

Customized AMC/CMC for Pre-owned Products - EPOS AMC SERVICE; VISION TEK GL 11; Annual Maintenance

Service
Qty:NaN
EMD: ₹25.0 Lakh
EST Bid: ₹25.0 Crore

Tender Timeline

Tender Issue
June 21, 2025 at 5:23 PM

Tender Description

Tender Title: Customized AMC/CMC for Pre-owned Products - EPOS AMC SERVICE
Tender Reference Number: be8654b5
Issuing Authority/Department: Food and Civil Supplies Department Kerala

The Food and Civil Supplies Department Kerala invites bids for the procurement of Customized Annual Maintenance Contract (AMC) services for pre-owned products specifically targeting the EPOS AMC SERVICE model VISION TEK GL 11. This is a high-value tender that encompasses a total quantity of 14,316 units requiring attentive maintenance and servicing under a structured AMC framework.

General Information

Item Category
Customized AMC/CMC for Pre-owned Products - EPOS AMC SERVICE; VISION TEK GL 11; Annual Maintenance Contract (AMC); Monthly; Yes

Financial Information

Estimated Bid Value
₹25,00,00,000.00
EMD Amount
₹25,00,000.00
Minimum Turnover
₹1,000.00 Lakh (s)
Bid Offer Validity
180 (Days)

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Inspection Required
No
Technical Clarifications Time
4 Days

Tender Documents

6 Documents
GeM-Bidding-7996467.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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Frequently Asked Questions

The eligibility requirements include being a registered entity and having prior experience in providing AMC services for electronic devices. Bidders must also comply with all statutory regulations and possess the necessary certifications.

Bidders must provide relevant certifications that verify their capability to maintain electronic point-of-sale systems, alongside any necessary statutory certifications mandated by local authorities.

Bidders need to register on the designated government e-marketplace platform to access the tender documents and submit their proposals. The registration typically requires basic business information and compliance with eligibility criteria.

The tender submissions must primarily be in PDF format to ensure compatibility and maintain document integrity. Other formats may be accepted if specified in the bid documents provided on the e-marketplace platform.

Payment terms typically involve milestone-based payments tied to the delivery of services, ensuring that payments are made upon satisfactory completion of work as stipulated in the contract agreement. Further details can be found in the financial proposal and terms set forth by the Food and Civil Supplies Department Kerala.

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