Customized AMC/CMC for Pre-owned Products

The eligibility requirements include being a registered entity with relevant experience in Annual Maintenance Contracts (AMC) for biometric devices. Bidders must demonstrate financial viability and possess technical certifications conforming to the maintenance standards set forth by the OEM. Compliance documentation like financial statements and past project summaries may also be required.

Bidders must provide a technical solution that meets the OEM’s standards for the Matrix Biometric Attendance and Access Control Systems. This includes possessing the necessary technical expertise, using genuine replacement parts, and offering continuous support to ensure device functionality meets specified performance metrics.

Payment terms will typically be defined in accordance with the contract specifics but often include milestones based on completed services or annual payment structures. Bidders should prepare to outline their proposed payment schedules as part of their financial bid, ensuring alignment with the requirements detailed in the tender documents.

Documents can be submitted electronically through the designated online portal or in hard copy, depending on the procedures outlined in the tender documents. It is crucial to follow the submission guidelines strictly to avoid disqualification.

Micro, Small, and Medium Enterprises (MSEs) and startups might be entitled to certain preferences such as relaxed eligibility criteria, a supportive evaluation framework, and possibly reduced fees for participation. The aim is to encourage participation from smaller entities and promote local entrepreneurship in accordance with government policies.