Health and Family Welfare Department Chhattisgarh Tenders (GEM/2025/B/6148568)
Customized AMC/CMC for Pre-owned Products - CMC of Bio Medical Equipments Such as USG Ventilator CT

Tender Timeline
Tender Title: Customized AMC/CMC for Pre-owned Products - CMC of Bio Medical Equipments
Tender Reference Number: GEM/2025/B/6148568
Issuing Authority/Department: Health and Family Welfare Department, Chhattisgarh
Scope of Work and Objectives
The primary objective of this tender is to invite bids for the Comprehensive Maintenance Contract (CMC) of various pre-owned biomedical equipment. This includes equipment such as Ultrasound Machines (USG), Ventilators, CT Scans, X-ray machines, C-Arms, CSSD, and ABGs from reputable manufacturers including Mindray, Schiller, Draeger, Philips, RMS, and more. The tender aims to ensure reliable and efficient operation of these critical healthcare devices to enhance service delivery in medical facilities across Chhattisgarh.
Eligibility Criteria
To participate in this tender, bidders must meet specific eligibility criteria which includes being a registered entity with a proven track record in servicing and maintaining biomedical equipment. Bidders should also have access to original spare parts and demonstrate experience in providing similar services in the healthcare sector.
Technical Requirements
Bidders are required to submit detailed technical proposals that outline their competencies with respect to maintaining high-quality biomedical equipment. Technical specifications must detail the bidder's understanding of each equipment type listed under the scope of work and the methodologies applied in the maintenance process. This includes preventive maintenance, emergency repairs, and compliance with quality standards.
Financial Requirements
Bidders should provide a comprehensive financial proposal that includes pricing for the Comprehensive Maintenance Contract. They must outline any additional costs related to maintenance, spare parts, labor, and emergency services. Tenders must conform to the regulations set forth regarding financial stability and insurance coverage.
Document Submission Details
All required documents, including financial and technical proposals, must be submitted electronically through the designated online portal. Bidders should ensure that all documents are properly completed to avoid disqualification.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), providing specific provisions aimed at facilitating their engagement in this procurement process. Startups with relevant experience and capabilities in servicing biomedical equipment are also encouraged to apply.
Evaluation Process
The evaluation of tenders will be conducted based on pre-defined criteria, including both technical capability and financial viability. Responses will be assessed on the bidder's ability to meet technical specifications while providing competitive pricing.
Delivery Locations
The service delivery for the maintenance contracts will be applicable within various healthcare facilities located across Chhattisgarh. Bidder proposals should address their capacity to operate in the specified geographical locations effectively.
Contact Information
For further inquiries regarding the tender, interested bidders are encouraged to refer to the communication channels provided in the tender documentation.
Additional Information
As part of this tender, a clear emphasis is placed on compliance with local procurement rules. Participants are urged to adhere to all relevant guidelines to ensure the timely and successful delivery of services under the Comprehensive Maintenance Contract.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a duly registered entity in the relevant domain with prior experience in maintaining biomedical equipment. Bidders must possess the necessary registrations, demonstrate operational capability, and prove access to original spare parts.
Bidders are mandated to provide various certificates, including business registration, tax clearance certificates, and any manufacturer authorization letters that verify their ability to service specific brands of biomedical equipment mentioned in the Scope of Work.
To participate in this tender, potential bidders must register on the official procurement platform. The registration process often requires the submission of pertinent company details along with the necessary documentation to establish eligibility and compliance.
The technical specifications demanded by this tender require bidders to demonstrate familiarity with biomedical equipment, including specific maintenance procedures, response times for service requests, and compliance with established quality standards for medical equipment.
Payment terms generally include milestones linked to the service delivery schedule outlined in the Comprehensive Maintenance Contract. Bidders should specify their payment preferences, including any upfront fees and conditions related to invoicing after service completion.
The evaluation and selection process will assess both the technical and financial proposals submitted by bidders. Comprehensive checks against the predefined evaluation criteria will be executed to determine the most suitable bidder for the contract. Notification of results will be communicated through official channels as specified in tender documentation.
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