The 24c795c66 tender, issued by the Department of Military Affairs under the Ministry of Defence, invites bids for the Customized AMC/CMC for Pre-owned Products - USG Machine; EDAN; Comprehensive Maintenance Contract. This contract aims to establish a comprehensive maintenance service agreement for pre-owned ultrasound machines, ensuring their operational efficiency and longevity.

Scope of Work and Objectives

The primary objective of this tender is to procure efficient and reliable Annual Maintenance Contracts (AMC) or Comprehensive Maintenance Contracts (CMC) for pre-owned ultrasound machines manufactured by EDAN. The scope of work includes regular inspections, preventive maintenance, timely repairs, and ensuring compliance with operational standards. Vendors are expected to maintain the high performance of the machines, thereby enhancing their customer service delivery.

Eligibility Criteria

Eligible bidders must be registered entities, possessing the necessary licenses and certifications to operate within the medical device sector. Bidders should have previous experience in servicing ultrasound machines or similar medical equipment. They must demonstrate compliance with relevant quality and safety standards in medical equipment maintenance.

Technical Requirements

Bidders are required to submit technical proposals outlining:

• Detailed maintenance plans
• Qualification of technical personnel
• History of servicing similar equipment
• Compliance with industry-standard maintenance practices.

All technical proposals must adhere to the specifications set out in the tender document, ensuring they meet the operational standards defined by the Department of Military Affairs.

Financial Requirements

Bidders must provide a comprehensive financial proposal that includes pricing details for the AMC/CMC offered. Financial documents must demonstrate the bidder's ability to support the maintenance contract financially over its duration.

Document Submission Details

All submissions must be completed through the Government e-Marketplace (GEM) online platform. Bidders must ensure all documents are uploaded in the stipulated formats. It is essential to thoroughly review and adhere to the submission guidelines outlined in the tender document to avoid disqualification.

Special Provisions

There are special benefits for Micro, Small, and Medium Enterprises (MSEs), encouraging participation from these sectors. Startups are also welcome to apply, provided they fulfill the necessary eligibility requirements. Bidders must ensure their proposals reflect alignment with the Make in India policies, promoting local content and manufacturing.

Evaluation Process

The evaluation of proposals will be conducted based on a two-stage process: technical evaluation followed by a financial evaluation. The bids will be assessed on their adherence to requirements, quality of service proposed, and financial viability. The contract will be awarded to the bidder offering the best overall proposal that meets all technical and financial criteria.

Delivery Locations

Services will be rendered at locations specified by the Department of Military Affairs, which will be detailed further in the awarded contract.

Contact Information

For further inquiries, bidders may refer to the official channels provided in the tender documentation. It is important to clarify any questions prior to submission to ensure accurate proposals.