Health and Family Welfare Department Delhi Tenders (GEM/2025/B/6166384)

Tender Title: Security Manpower Service (Version 2.0) - Healthcare
Reference Number: GEM/2025/B/6166384
Issuing Authority: Health and Family Welfare Department, Delhi

The Security Manpower Service tender aims to provide robust security solutions within the healthcare sector. The objective of this tender is to enlist a capable service provider that can deliver comprehensive security services, including the deployment of unarmed security guards, security supervisors, and a security cum fire officer.

Scope of Work and Objectives

The selected service provider will manage a total of 65 security personnel tasked with overseeing various healthcare facilities. The key responsibilities will include maintaining safety protocols, monitoring security systems, and ensuring a secure environment for both healthcare staff and patients. The service provider must ensure that all deployed personnel adhere strictly to the operational standards of the healthcare facilities under their supervision.

Eligibility Criteria

To qualify for participation, bidders must:

• Be a legally registered entity with relevant experience in providing security services.
• Have a track record of successfully managing security personnel in healthcare or similar environments.
• Meet financial stability requirements as set forth in the tender documents.

Technical Requirements

Bidders are required to possess:

• Certified training programs for their security personnel, emphasizing healthcare facility protocols.
• Proven methodologies for emergency response and incident management in a healthcare setting.
• Robust recruitment processes to ensure only qualified candidates are selected for deployment.

Financial Requirements

Proposals must include:

• Detailed pricing for all personnel types, including any additional operational costs.
• A breakdown of payment schedules linked to performance milestones.
• Compliance with the Earnest Money Deposit (EMD) requirements outlined in the tender document.

Document Submission Details

All documents must be submitted electronically through the designated procurement platform. Each submission should include:

• A completed proposal form.
• All requisite certificates and licenses.
• Financial statements for the past three fiscal years.
• Proof of prior experience in providing similar services.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Special provisions are integrated to offer advantages to these entities in the bidding process, such as relaxed eligibility criteria or price preference.

Evaluation Process

The evaluation of the bids will be conducted based on a scoring system comprising technical and financial components. Emphasis will be placed not only on pricing but also on the quality of proposed personnel and service delivery methodologies.

Delivery Locations

The service is required to be delivered across designated healthcare facilities in Delhi as specified in the tender documents.

Contact Information

For additional clarity or queries regarding the tender, bidders are encouraged to refer to the official communication channels established by the Health and Family Welfare Department, Delhi.