Annual Maintenance Service for Photocopier Machines

Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Colour , Laser , Separat

Service
Qty:NaN
EST Bid: ₹4.8 Lakh

Tender Timeline

Tender Issue
May 9, 2025 at 11:21 AM
Corrigendum
June 4, 2025 at 01:16 PM
Bid Extended to June 17, 2025 at 01:00 PM

Tender Title: Annual Maintenance Service for Photocopier Machines
Reference Number: 944dace6
Issuing Authority: Health and Family Welfare Department, Jammu and Kashmir

The Annual Maintenance Service for Photocopier Machines tender invites suppliers and service providers to submit proposals for the maintenance and servicing of various photocopier machines. This initiative is aimed at ensuring the optimal functioning of devices used within health and family welfare offices throughout the region. The tender encompasses both monochrome and colour photocopier machines, catering to a broad array of maintenance requirements.

Scope of Work and Objectives

The tender encompasses comprehensive maintenance services which include, but are not limited to, the following objectives:

  • Regular preventive maintenance to ensure that all photocopier machines are functioning efficiently.
  • Timely repairs in case of malfunctioning parts.
  • Replacement of necessary components such as drum and toner for both high-range and lower-range models.
  • Service provisions for OEM (Original Equipment Manufacturer) authorized service requests.

The total number of photocopier machines requiring service is 53. Service providers must demonstrate proficiency in maintaining various brands and models as specified in the detailed scope of work provided in the tender documentation.

Eligibility Criteria

To be eligible to submit proposals, interested bidders must fulfill the following eligibility criteria:

  • Must be a legally registered entity.
  • Should possess the necessary expertise in providing maintenance services for photocopier machines.
  • Prior experience in executing similar maintenance contracts, particularly in the government sector, will be an added advantage.

Technical Requirements

Bidders must comply with specific technical requirements, which include:

  • Proven ability to service various photocopier models, including those categorized by range (high, mid, and lower).
  • Knowledge of and capability of servicing both laser and colour photocopier machines.
  • Availability of OEM parts and inventory to facilitate timely service.

Financial Requirements

Proposals must include all required financial documentation, such as:

  • Breakdown of service costs per machine and for overall service.
  • Previous financial records demonstrating the firm’s stability and capacity to undertake such contracts.
  • Bidders may also be required to provide a formal declaration of financial integrity.

Document Submission Details

All proposals must be submitted in accordance with the instructions in the tender documentation. Ensure that essential documents, including technical and financial proposals, are clearly labeled and submitted by the specified means.

Special Provisions

This tender includes special provisions to promote participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions aim to boost local economic growth and encourage small businesses to participate in fulfilling government needs.

Evaluation Process

The evaluation of bids will be based on:

  • Technical compliance: Adherence to required technical specifications.
  • Financial viability: Cost-effectiveness and sustainability of quoted prices.
  • Experience & past performance: Proven track record of successfully completing similar assignments.

Delivery Locations

The service will be required in various offices managed by the Health and Family Welfare Department throughout Jammu and Kashmir.

Contact Information

For any inquiries regarding the tender and its requirements, interested entities should refer to the tender documentation.
Always ensure you have the latest information and clarification required before submission.


General Information

Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Colour , Laser , Separate Drum & Tonner, High range); Xerox; OEM Authorised Service Provider , Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, High range); Xerox; OEM Authorised Service Provider , Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); Xerox; OEM Authorised Service Provider , Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, Lower range); Xerox; OEM Authorised Service Provider

Financial Information

Estimated Bid Value
₹4,75,000.00
Minimum Turnover
₹18.00 Lakh (s)
Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

3 Documents
GeM-Bidding-7814241.pdfMain Document
Buyer uploaded ATC documentATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • OEM Authorization Certificate
  • OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

Bid Extended to June 17, 2025 at 01:00 PMModified on June 4, 2025 at 01:16 PM
Bid Opening June 17, 2025 at 01:30 PM

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Frequently Asked Questions

The eligibility requirements include being a registered entity that possesses the necessary expertise in providing maintenance services specifically for photocopier machines. Bidders need a proven track record of managing similar maintenance contracts, especially in the government sector. Qualifications such as ownership of essential tools and equipment for servicing, along with the capability to deliver parts and inventory, are also crucial for compliance with the tender requirements.

Bidders are required to provide maintenance for a variety of photocopier machines across different categories, including monochrome and colour models. The technical specifications specify that bidders must have the expertise to service high to lower-range machines and the ability to replace key components such as drum and toner. Additionally, demonstrating familiarity with OEM standards and having access to genuine parts is fundamental to meeting the criteria set forth in this tender.

Payment terms will be outlined in detail within the tender documents. Generally, payment terms can include conditions such as milestone payments based on completed service levels, total costs being divided into manageable amounts, or even advance payments depending on the contract’s specifics. Be sure to review any conditions regarding the submission of invoices and the timeframe within which payments are expected to be processed.

All proposals must adhere to the specified submission methods outlined in the tender documentation. Typically, submissions will be made electronically and may require uploading documents through a designated portal. Ensure your submission includes clearly labeled technical and financial proposals in the specified formats, typically PDF or Word documents.

Yes, this tender includes special provisions offering advantages for Micro, Small, and Medium Enterprises (MSEs), such as reduced eligibility criteria, financial supports, and preference in the evaluation criteria. These initiatives are part of the government’s efforts to promote local businesses and ensure their active participation in tender processes, thus facilitating community economic growth.

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