Health and Family Welfare Department Odisha Tender by Director,health Services,orissa,bhubaneswar (GEM/2025/B/6026912)

Tender Title: Smart Queue Management System for DHH Bargarh

Reference Number: GEM/2025/B/6026912
Issuing Authority: Health and Family Welfare Department Odisha

The Smart Queue Management System for DHH Bargarh aims to enhance the operational efficiency of the District Headquarter Hospital (DHH) by implementing an advanced queue management system. This initiative is focused on improving patient service delivery through the use of integrated technological solutions. The project will involve the supply, installation, and maintenance of various equipment, including displays, interactive token systems, tablets, high-performance gigabit network switches, routers, access points, cables, software, and servers.

Scope of Work and Objectives

The primary objectives of the Smart Queue Management System include:

• Providing a seamless patient experience through effective queue management.
• Integrating various components such as displays and interactive systems to provide real-time information.
• Ensuring robust communication infrastructure through high-performance networking equipment.
• Supporting hospital staff in managing patient flow efficiently.

Eligibility Criteria

Bidders must meet the following eligibility requirements:

• Must be a legally registered business entity.
• Proven experience in providing similar technological solutions.
• Financial capability to undertake the contract, with documented proof of past performances in such projects.

Technical Requirements

Bidders are required to submit comprehensive details of their proposed technical specifications which should include:

• Compatibility of the proposed systems with existing hospital technologies.
• Adherence to quality standards pertinent to medical equipment.
• Detailed plans for software and hardware integration.

Financial Requirements

Bidders must demonstrate:

• Financial stability to guarantee project delivery.
• Evidence of required certifications and compliance with industry standards.
• Clarity on proposed pricing structures, including breakdowns of costs related to equipment, installation, and ongoing maintenance.

Document Submission Details

Bidders must prepare their submissions with the following documents:

• Company registration and compliance certificates.
• Technical and financial proposals, adhering to the specified format.
• Relevant product brochures and specifications.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Specific advantages may be provided to those entities that comply with local content and procurement rules, as well as the 'Make in India' initiative.

Evaluation Process

Proposals will undergo a structured evaluation process that includes:

• Technical assessment based on defined criteria.
• Price evaluation to ensure competitiveness and transparency.
• Potential on-site presentations by shortlisted bidders.

Delivery Locations

The delivery and installation of the systems will primarily take place at DHH Bargarh, ensuring that infrastructure adjustments can be made for optimal implementation.

Contact Information

For any inquiries related to this tender, please consult the official website or contact the Health and Family Welfare Department Odisha.