Tender Title: Annual Maintenance Service for Data Center Assets
Tender Reference Number: GEM/2025/B/6149164
Issuing Authority/Department: Higher Education Department, Uttar Pradesh

Scope of Work and Objectives

The main objective of this tender is to procure comprehensive annual maintenance services for various data center assets, specifically focusing on compute, storage, smart rack solutions, and the renewal of associated licenses. The successful bidder will be responsible for maintaining the operational efficiency and reliability of these critical systems which play a vital role in the university's digital ecosystem.

Eligibility Criteria

Bidders must demonstrate the ability to provide specialized services for the specified assets. Key eligibility criteria include:

• Registered entity compliant with local business laws.
• Business experience with a proven track record in data center maintenance.
• Certification as an OEM (Original Equipment Manufacturer) or an authorized service provider.
• Technical capability to manage both hardware and software components involved in the maintenance service.

Technical Requirements

Bidders are expected to meet specific technical standards as outlined in the tender documentation. This includes:

• Expertise in handling compute and storage systems.
• Familiarity with smart rack infrastructures.
• Capacity to renew software licenses as required for optimal functioning of data assets.
• Commitment to adhering to any additional specifications provided by the Higher Education Department.

Financial Requirements

Participants must provide clear financial documentation demonstrating their capability to handle maintenance contracts. This includes:

• A suitable Earnest Money Deposit (EMD) in the required format.
• Annual turnover statements for the last three years to ensure financial stability.
• A detailed breakdown of costs associated with maintenance services to ensure fair pricing.

Document Submission Details

All bids must be submitted in the specified format through the designated platform. The documents required include:

• Technical proposal outlining services offered.
• Financial bid with itemized costs.
• Proof of relevant certifications and experience.
• Any additional documentation as per the tender requirements.

Special Provisions

This tender includes provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging participation from smaller businesses. Benefits may include:

• Relaxed eligibility criteria.
• Possible financial concessions or incentives aimed at promoting local businesses.

Evaluation Process

The evaluation of bids will be based on a two-fold criterion of technical and financial assessment. Points will be awarded for:

• Compliance with technical specifications.
• Price competitiveness.
• Previous experience in similar projects.

Delivery Locations

The services will be primarily delivered at the designated data center facilities under the purview of the Higher Education Department in Uttar Pradesh. Bidders must be capable of mobilizing efficient resources and personnel to these locations.

Contact Information

For any clarifications, bidders may refer to the official communication channels provided in the tender documentation. Ensure that inquiries are addressed promptly to facilitate a smooth submission process.