Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer
Reference Number: 39cfbbf72
Issuing Authority/Department: Home Department Gujarat

The Annual Maintenance Service for Desktops, Laptops and Peripherals - Printers involves a meticulous approach dedicated to the upkeep and support of crucial technological assets within governmental departments and public services. This tender aims to ensure the seamless functioning of desktop computers, laptops, and a variety of printers, including monochrome and laser devices. The objective of this maintenance service is to minimize downtime, enhance productivity, and extend the operational life of the equipment used across different governmental and departmental units.

Scope of Work and Objectives

The successful bidder will be required to provide continuous maintenance support for a total of 280 pieces of hardware. This includes desktops and laptops from brands such as HP, Dell, and Lenovo, as well as multifunction printers from Samsung and Canon, and monochrome printers. The objectives of the maintenance service include:

• Conducting regular health checks and preventative maintenance
• Offering prompt repairs and technical support
• Supplying required consumables, including printer cartridges where necessary
• Providing user training and assistance to improve efficiency and usage of the hardware

Eligibility Criteria

Bidder eligibility is a crucial aspect of this tender process. Prospective bidders must:

• Be a registered entity or company
• Possess relevant experience in providing maintenance services for IT equipment
• Meet any specific technical certifications that may be delineated in the official tender documents

Technical Requirements

Bidders must have a robust technical support structure, including:

• Trained and certified technicians on the brands specified
• Ability to respond to maintenance requests within predefined timelines
• Use of high-quality spare parts and consumables to ensure reliability

Financial Requirements

Interested bidders are expected to provide detailed financial proposals, including:

• A comprehensive breakdown of service fees
• Costs associated with any additional repairs beyond regular maintenance
• Provisions for payment terms, which should be clearly stated in the submitted documentation

Document Submission Details

Submissions must include the following documents:

• Completed bid submission form
• Proof of registration and relevant certifications
• Financial proposal in the specified format (ensure electronic submission via the designated portal)
• Technical proposal outlining maintenance strategies and methodologies

Special Provisions

This tender may include special provisions aimed at benefitting Micro, Small, and Medium Enterprises (MSEs) and startups, such as:

• Relaxed eligibility requirements for smaller firms
• Assistance in compliance with relevant regulations to promote local bids

Evaluation Process

The evaluation will be based on:

• Technical competence and experience
• Financial viability and cost-effectiveness
• Ability to meet the specified service levels
  An independent evaluation committee will assess bids according to these criteria.

Delivery Locations

Services must be provided at various governmental offices under the jurisdiction of the Home Department Gujarat, ensuring accessibility and prompt maintenance delivery.

Contact Information

Further inquiries regarding this tender should be directed to the competent authority responsible for managing this process. Complete details are made available through the official procurement platform.

By maintaining stringent adherence to these guidelines, the Home Department Gujarat aims to ensure that all tender participants understand the requirements while fostering a competitive bidding environment that encourages excellence and efficiency in service delivery.