Scope of Work and Objectives - Indian Audit and Accounts Department
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer,Annual Maintenan
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Tender Description for 4a571673
The Indian Audit and Accounts Department, under the auspices of the Comptroller and Auditor General (CAG) of India, is inviting bids for the tender titled Annual Maintenance Service - Desktops, Laptops, and Peripherals. This tender requires comprehensive services to ensure optimal performance and longevity of desktops, laptops, and associated peripherals including printers from various reputable brands such as HP, Acer, Lenovo, and Canon.
Scope of Work and Objectives
The primary objective of this tender is to secure a qualified service provider who can deliver annual maintenance services for a total quantity of 103 devices. The scope of work mainly includes routine maintenance, troubleshooting, repairs, and necessary parts replacement to guarantee that all hardware function seamlessly. This also encompasses preventive measures to avoid future disruptions.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing maintenance services for IT hardware. Bidders should have relevant experience, particularly with government or large institutional clients, to demonstrate their capability. Furthermore, compliance with any financial stability mandates specified in the tender documentation will be essential.
Bidders must have valid certifications that validate their competency in providing maintenance services for IT equipment. This might include technical certifications obtained from manufacturers of the devices to be serviced. Additionally, any compliance certifications related to service quality standards pertinent to annual maintenance must be included in the submissions.
All submitted documents must adhere to the accepted document formats laid out in the tender guidelines. Typically, this includes PDF or Word formats for proposals, alongside scanned copies of any required certificates. It is imperative that all documents are clear and legible, ensuring that evaluators can assess the submission adequately.
Payment terms will be clarified in the final contract. Typically, they may include milestone-based payments tied to service delivery outcomes or quarterly payments reflecting ongoing maintenance activities. Bidders are advised to ensure that their financial proposals align with standard industry practices and the stipulated requirements within the tender documentation.
The evaluation and selection process will involve a thorough review of all proposals based on criteria such as technical competency, pricing, compliance with submission guidelines, and past performance records. The department aims to select the bid that demonstrates the best combination of quality services and cost-effectiveness while adhering to the constraints of the budget.
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