Indian Railways Tender by Eastern Railway (GEM/2025/B/6200288)

Tender Title: Custom Bid for Services - Washing of Hospital Linens (Ironing) and Woolen Blankets
Reference Number: GEM/2025/B/6200288
Issuing Authority: Ministry of Railways, Indian Railways

The Ministry of Railways invites tenders for washing of hospital linens (ironing) and woolen blankets at the Divisional Railway Hospital, Asansol. The contract is intended for a period of two years and aims to ensure that hospital linens and blankets are maintained in a clean, hygienic, and ready-to-use condition, thereby supporting efficient healthcare delivery within the organization.

Scope of Work and Objectives

The scope of work includes comprehensive washing and ironing services for hospital linens and woolen blankets. The chosen contractor will be responsible for collecting, washing, ironing, and delivering all items. The primary objectives are to:

• Maintain high standards of cleanliness and hygiene.
• Ensure timely delivery of laundered items.
• Adhere to the technical and quality specifications outlined in the tender documents.

Eligibility Criteria

To be eligible for this tender, bidders must fulfill specific eligibility requirements, which include:

• Possession of a valid registration as a service provider.
• Demonstrated experience in providing laundry services, particularly for healthcare institutions.
• Compliance with the relevant health and safety regulations.
• Ability to meet the defined quality standards.

Technical Requirements

The bidder must demonstrate the ability to meet the following technical specifications:

• Use of approved detergents and cleaning agents that are safe for healthcare environments.
• Capacity to handle large volumes of laundry on a regular basis.
• Availability of modern laundry equipment to ensure efficient and effective cleaning processes.

Financial Requirements

Participants responding to this tender must provide detailed financial documents including:

• Recent financial statements certified by a registered accountant.
• Proof of capability to meet performance security requirements as stipulated in the tender guidelines.
• Submission of an Earnest Money Deposit (EMD) as specified in the tender documentation.

Document Submission Details

All required documents should be submitted in a prescribed format. Bidders must ensure the submission of:

• Technical proposal detailing the service capabilities.
• Financial proposal including pricing structure.
• Compliance documents demonstrating adherence to eligibility criteria.

Special Provisions

This tender includes special provisions aimed at promoting participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. Bidders qualifying under these categories may be afforded certain benefits, including relaxed eligibility requirements.

Evaluation Process

Proposals will be evaluated based on a two-part system:

1. Technical Evaluation: Assessment of the service capabilities, quality assurance measures, and adherence to specifications.
2. Financial Evaluation: Evaluation of pricing and financial compliance with the tender requirements.

Delivery Locations

The primary service location will be the Divisional Railway Hospital in Asansol. Bidders must ensure efficient logistics for the timely collection and delivery of laundered items.

Contact Information

For inquiries regarding this tender, please reach out to the Ministry of Railways. Ensure that all communication is clear and pertains to the tender in question.