GEM/2025/B/6325243 - Indian Railways

Cleaning, Sanitation and Disinfection Service - Outcome Based - Outsourcing of comprehensive Housek

Service
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Tender Timeline

Tender Issue
June 10, 2025 at 11:27 AM

Tender Title: 1dbf55bf5

Issuing Authority/Department: Indian Railways, Ministry of Railways

Scope of Work and Objectives:
The primary objective of this tender is to outsource comprehensive Cleaning, Sanitation, and Disinfection Services at the Belthara Road (BLTR) Station. The scope of work encompasses a wide array of tasks including, but not limited to:

  • Comprehensive cleaning of platforms, yard, and tracks.
  • Maintenance of office buildings and the reservation office.
  • Cleaning and disinfection of the concourse area and adjacent facilities to ensure a hygienic environment for passengers and staff.
  • Implementation of mechanized cleaning services to enhance efficiency and effectiveness.

The contractors will be expected to adhere to the highest standards of cleanliness and sanitation, ensuring that all areas are fit for public use while meeting specific performance metrics.

Eligibility Criteria:
To be eligible for participation in this tender, bidders must meet certain criteria which include:

  • Being a registered entity in accordance with local regulations.
  • Experience in providing sanitation and cleaning services, particularly in transportation hubs or similar environments.
  • Financial stability as demonstrated by previous contracts and services rendered.

Technical Requirements:
Bidders must comply with technical specifications that include:

  • Provision of detailed work plans outlining cleaning procedures.
  • Employment of environmentally friendly and effective cleaning agents.
  • Usage of adequate mechanized cleaning equipment to fulfill the demands of the service.

Financial Requirements:
Participants are required to provide proof of financial capability to undertake the project, which may include:

  • Audited financial statements from the past financial year.
  • Evidence of previous contracts and completion certificates to showcase service delivery capabilities.

Document Submission Details:
All submitted documents need to be in digital format. Bidders should ensure that their proposals include all stipulated documentation, including but not limited to:

  • Company registration certificates.
  • Technical and financial proposals.
  • List of previous similar contracts executed.

Special Provisions:
This tender supports Micro, Small, and Medium Enterprises (MSEs) by allowing price preference and other provisions. Startups may also benefit under specific norms aimed at fostering innovation and entrepreneurship within the sector.

Evaluation Process:
The evaluation process will comprise thorough technical assessments followed by financial evaluations. Factors including past performance, adherence to technical specifications, and financial viability will play a crucial role in the selection process.

Delivery Locations:
The services shall be performed exclusively at the Belthara Road (BLTR) Station, covering multiple areas designated under the scope of work.

Contact Information:
For further inquiries regarding this tender, bidders may reach out directly to the Indian Railways. Specific contact details can be found in the official tender documentation.


General Information

Evaluation and Technical Information

Inspection Required
No

Tender Documents

5 Documents
GeM-Bidding-7945251.pdfMain Document
Scope Of Work DocumentSCOPE_OF_WORK SOW
Other DocumentsOTHER
Other DocumentsOTHER
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Frequently Asked Questions

The eligibility requirements for this tender include being a registered entity in compliance with local regulations. Bidders must demonstrate prior experience in providing effective cleaning and sanitation services, specifically within transport hubs or similar environments. Additionally, financial stability must be established through documentation like previous contracts and services rendered.

Bidders must align with specific technical specifications mandated in the tender documentation. These requirements include submitting detailed work plans that outline comprehensive cleaning methods, utilizing eco-friendly cleaning agents, and having adequate mechanized equipment for carrying out the required services efficiently.

Bidders may be required to submit an Earnest Money Deposit (EMD) as part of the bid submission process. The EMD acts as a security measure against bid withdrawal and is typically refundable post-evaluation, provided the terms are met. It’s essential to review the specific details mentioned in the tender document regarding the EMD amount and payment guidelines.

Proposals must be submitted digitally, in compliance with the submission guidelines outlined in the tender. Bidders are encouraged to carefully review the documentation to ensure adherence to all submission methods specified, including required formats for documents.

Micro, Small, and Medium Enterprises (MSEs) can avail of various benefits, including preferential pricing allowances during the evaluation process. Startups may also enjoy provisions designed to promote innovation and growth, which align with government initiatives and policies aimed at supporting local industries and enterprises within the framework of ‘Make in India’ initiatives.

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