Indian Railways Tender by South Western Railway (GEM/2025/B/6181732)

Tender Title and Reference Number

Custom Bid for Services - Hiring of Staffs for Manning of TSS and Data Entry Operators
Reference Number: GEM/2025/B/6181732

Issuing Authority/Department

This tender is issued by the Ministry of Railways, specifically under the Indian Railways department.

Scope of Work and Objectives

The primary objective of this tender is to source qualified personnel for the manning of Train Sub-Stations (TSS) and to employ data entry operators. This will support various business operations within the Indian Railways, covering sections of the SBC (Incl)-JTJ (Excl), BYPL (Incl)-OML (Excl), and several others as mentioned in the specifications of the tender.

The selected bidders will provide services involving the recruitment and management of staff for energy management, CAD operators, and also handle contributions for EPF and ESIC for the hired staff. The contract will cover a period of two years, enhancing operational efficiency and supporting seamless operations in key railway sections.

Eligibility Criteria

Entities interested in bidding must meet the following eligibility requirements:

• Must be registered and recognized as a legitimate business entity.
• Proven experience in staffing and personnel management within the public sector would be an advantage.
• Compliance with local employment regulations and related statutory obligations.

Technical Requirements

Bidders must demonstrate capability in the following technical aspects:

• Proficiency in hiring and managing staff for energy management and CAD operations.
• Compliance with quality standards specific to staffing and data services.
• Familiarity with the operational requirements of the Indian Railways.

Financial Requirements

Bidders must submit their financial proposals demonstrating competitive pricing for services rendered. A detailed breakdown of costs, including any administrative fees, must be included with the bid.

Document Submission Details

All interested bidders are required to submit necessary documentation in compliance with the bidding guidelines:

• Technical proposal
• Financial proposal
• Supporting documentation proving eligibility and experience

Special Provisions

• Micro, Small, and Medium Enterprises (MSEs) may be provided preferential treatment during evaluation.
• Startups showcasing innovative staffing solutions or methodologies are encouraged to apply.

Evaluation Process

Bids will be evaluated based on both technical and financial proposals, with specific emphasis on:

• Experience and qualifications of the bidding entity.
• Price competitiveness.
• Compliance with operational and technical requirements outlined in the proposal.

Delivery Locations

The services rendered under this tender will be primarily located in the following railway sections: SBC (Incl)-JTJ (Excl), BYPL (Incl)-OML (Excl), and others as specified in the tender documents.

Contact Information

For further inquiries regarding this tender, bidders may refer to the Ministry of Railways contact channels available on their official website.