Tender Title:

Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 5 KVA); APC

Reference Number:

GEM/2025/B/6169603

Issuing Authority/Department:

The tender is issued by the Airports Authority of India (AAI), under the purview of the Ministry of Civil Aviation.

Scope of Work and Objectives:

This tender encompasses the requirement for comprehensive annual maintenance services for desktops, laptops, and peripherals including Power UPS units of capacity 5 KVA minimum. The objective is to ensure optimal performance, reliability, and longevity of IT equipment within various premises, ensuring minimal downtime and efficient service delivery.

The successful bidder will be responsible for regular maintenance, troubleshooting, repair services, and providing support for any escalated issues related to IT infrastructure. This will include hardware and software components, along with preventive maintenance schedules.

Eligibility Criteria:

To qualify for this tender, bidders must meet several eligibility criteria:

• Be a registered entity with requisite business licenses.
• Experience in providing IT maintenance services, preferably for similar equipment.
• Proven financial stability; evidence of adequate resources to fulfill contract demands.

Technical Requirements:

Bidders are expected to demonstrate adherence to relevant technical specifications including but not limited to:

• Compliance with contemporary quality standards in IT services.
• Provision of trained personnel for maintenance tasks.
• Support for a rapid response time for service requests.

Financial Requirements:

Submit document proof of financial capabilities, including:

• Recent balance sheets.
• Profit and loss statements.
• Tax compliance statements.

Document Submission Details:

Interested parties must submit their tender response and associated documentation electronically through the prescribed platforms. Ensure that all submissions adhere to the formats specified in the tender guidelines.

Special Provisions:

The tender may include provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, boosting competitive participation from smaller entities. This includes potential benefits in the evaluation criteria, ensuring a level playing field.

Evaluation Process:

Proposals will be evaluated based on a structured assessment criteria which include:

• Technical capabilities
• Financial soundness
• Previous performance records

Bidders may undergo a scoring system that triangulates their overall eligibility.

Delivery Locations:

Maintenance and support may require servicing at various locations, depending on the assignments outlined in the tender specifics.

Contact Information:

For further inquiries, bidders may contact the issuing authority through the official communication channels listed on the tender notice. Ensure all questions are directed toward the relevant department to receive accurate responses.

Additional Information:

The tender seeks to foster a transparent procurement process and encourages vendors to align their submission with the strategic objectives of the Airports Authority of India. Compliance with necessary standards and regulations, including 'Make in India' policies, is highly valued within the context of this tender.