Tender Title: Custom Bid for Services - 19818485b

Issuing Authority: Ministry of Railways, Indian Railways

This tender is aimed at procuring services for the collection of soiled linen from coaches, transportation to laundry, washing, drying, ironing, and delivery of packed linen items. The overall objective is to maintain high hygiene standards throughout train services, particularly focusing on the proper handling and management of linen.

Scope of Work and Objectives

The comprehensive scope of this tender includes the following services:

1. Collection of Soiled Linen:

   • Efficiently collecting soiled linen from designated coaches of trains.

2. Transportation:

   • Safe transportation of the collected linen to laundry facilities.

3. Washing and Drying:

   • Thorough washing and drying of linen items using industry standards and eco-friendly practices.

4. Ironing:

   • Ironing of the washed linen items to ensure they are presented in a neat and organized manner.

5. Delivery Services:

   • Timely delivery of packed linen items to designated delivery points, particularly for coaches operating in routes from A and B class cities.

6. Additional Services:

   • Distribution of Washed Linen Items in AC coaches in trains originating from A and B class cities.
   • Compliance with Employee Provident Fund (EPF) and Employee State Insurance (ESI) standards for linen distribution staff.
   • Coverage of uniform and miscellaneous costs related to the services provided.

Eligibility Criteria

To qualify for this tender, bidders must meet specific eligibility requirements, which include being a registered entity in accordance with Indian law and having a proven track record of providing similar services.

Technical Requirements

Participants must demonstrate the capacity to provide linen management services that adhere to the highest quality and hygiene standards. This involves proving access to appropriate facilities for laundering and handling linen, as well as employing skilled staff trained in these specialized services.

Financial Requirements

Bidders may be required to provide a detailed financial breakdown of their services. This should include costs associated with washing, drying, ironing, and the transportation of the linens. Reasonable pricing structures and competitive financial bids must be demonstrated to ensure project feasibility.

Document Submission Details

Interested parties should prepare their bids as per the requisite format and submit them electronically or as directed by the issuance authority. Bids must be accompanied by necessary supporting documents and financial statements.

Special Provisions

There will be specific considerations for Micro, Small, and Medium Enterprises (MSEs) and Startups in line with government policies that encourage local participation and innovation. Participants must highlight their alignment to support local industry initiatives, complying with 'Make in India' policies.

Evaluation Process

The evaluation strategy will encompass both technical and financial assessments. Bidders will undergo scrutiny based on their experience, quality of service promise, and financial viability. Competitive pricing and operational efficiency covering the entire spectrum of services will play a key role in final selection.

Delivery Locations

Tender services will be rendered across various designated locations, particularly focusing on AC coaches in trains originating from multiple cities categorized under A and B classes, identified by the railway authority.

Contact Information

For detailed inquiries about this tender, potential bidders are advised to refer directly to the Ministry of Railways.