Title: Annual Maintenance Service - Desktops, Laptops and Peripherals

Reference Number: 1ceeb2ec2

Issuing Authority/Department: Ministry of Railways, Indian Railways

The Indian Railways is inviting bids for the Annual Maintenance Service for Desktops, Laptops, and Peripherals. The scope of this tender encompasses a myriad of services focused on maintaining and ensuring optimal performance of All-in-One PCs, Desktop PCs, Multifunction Printers, and Uninterruptible Power Supplies (UPS) across various makes and models. The objective is to provide comprehensive maintenance services that minimize downtime and enhance productivity in operations involving technology.

Scope of Work and Objectives

The primary objective of this tender is to establish a robust maintenance service that includes periodic checks, troubleshooting, repairs, and replacement of hardware components as necessary. The work will involve:

• Routine maintenance and servicing of approximately 326 units, including but not limited to Desktops, Laptops, Multifunction Printers, and UPS devices.
• Ensuring system upgrades and software optimization.
• Providing technical support and resolution of issues identified by end-users.
• Maintaining accurate records of services rendered & parts replacements.

Eligibility Criteria

Prospective bidders must meet the following eligibility criteria:

• The entity must be a registered service provider with valid certification in IT services.
• A proven track record of delivering similar maintenance services for recognized organizations.
• The bidder must comply with industry standards and possess necessary licenses, as stipulated by local regulations.

Technical Requirements

Bidders must provide detailed information regarding:

• Their experience and past performance in similar contracts.
• Availability of qualified technical staff and their credentials.
• Capabilities to fulfill the service demand effectively, including a structured approach to maintenance and issues resolution.

Financial Requirements

Bidders should ensure compliance with financial stipulations, including:

• Submission of the Earnest Money Deposit (EMD) as specified in the tender documents.
• Providing a clear breakdown of costs associated with maintenance services, including any additional charges for parts and labor.

Document Submission Details

Bids must be submitted electronically through the Government E-Marketplace (GEM) portal. All relevant documents should be uploaded in the required formats, including:

• Company registration details
• IT service licenses
• Technical proposals
• Financial proposals

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and has provisions in place to ensure their inclusion. Benefits may include:

• Relaxed qualification criteria.
• Financial incentives or faster payment terms.

Evaluation Process

The selection of successful bidders will be conducted through an evaluation process that considers:

• Adherence to technical specifications outlined in this tender.
• Financial viability and competitiveness of the bid.
• Experience and past performance metrics.

Delivery Locations

The designated delivery locations will encompass various Indian Railways facilities where the maintenance services will be required. Specific sites will be confirmed at the time of award.

Contact Information

All communication regarding this tender should be directed to the Ministry of Railways. For more details, please refer to the GEM portal.

This tender presents a significant opportunity for qualified service providers to contribute to the functioning of Indian Railways through effective technology management and maintenance services.