Tender Title
Annual Maintenance Service - Desktops, Laptops and Peripherals
Reference Number
2db8762b3
Issuing Authority
Ministry of Railways, Indian Railways
Scope of Work and Objectives
The Annual Maintenance Service tender aims to provide comprehensive maintenance solutions for desktops, laptops, and peripherals under the office jurisdiction of the Ministry of Railways. The objectives include ensuring optimal performance by providing routine maintenance, emergency repairs, component replacements, and preventive measures, thus ensuring a high uptime for all computing assets.
Eligibility Criteria
Potential bidders must satisfy specific eligibility requirements to qualify for this tender. Eligible entities must be registered firms or companies capable of demonstrating previous experience in IT support and maintenance, along with a sound financial standing. Government regulations concerning MSEs and startups may apply, promoting inclusivity in participation.
Technical Requirements
Bidders must meet stringent technical specifications including:
- Proven capability to maintain a large volume of computers and peripherals.
- Access to genuine spare parts and materials necessary for repairs.
- Expertise in troubleshooting and periodic software updates.
- Availability of certified technicians for on-site service requirements.
Financial Requirements
Financial scrutiny will be undertaken based on the provided financial documents. Bidders need to furnish bank guarantees along with valid performance security to ensure commitments are met as per the contract stipulations.
Document Submission Details
Interested parties are required to submit essential documents electronically through the prescribed portal, ensuring they are formatted correctly to expedite the review process. The submission must include technical and financial proposals in separated bundles to enhance transparency.
Special Provisions
The Annual Maintenance Service tender offers special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation in government contracts. These provisions include price preference and relaxed eligibility norms, enhancing opportunities for smaller businesses.
Evaluation Process
The evaluation of submitted bids will follow a structured format based on predefined criteria, prioritizing technical capability and financial viability. Bids will be evaluated to ensure commitment to quality services and compliance with requirements.
Delivery Locations
Services rendered under this tender will be applicable across various locations under the administration of the Indian Railways. This includes both established offices and field locations where IT support is critical to operations.
Contact Information
Bidders are encouraged to seek clarification via official channels accessible on the Indian Railways tender portal. This will ensure that inquiries are addressed promptly and comprehensively.
This tender embodies a significant opportunity for qualified bidders to engage in government contracts within the IT maintenance sector, supported by the Ministry of Railways. The focus remains on achieving top-notch service delivery while ensuring compliance with governmental regulations.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with prior experience in IT maintenance services. Bidders must also fulfill financial stability criteria and may benefit from special provisions tailored for Micro, Small, and Medium Enterprises (MSEs) and startups.
Bidders must submit relevant certificates that demonstrate technical proficiency, including any ISO certifications or experience certificates illustrating capability in maintenance of computers and peripherals. Compliance with statutory obligations is also essential.
The registration process requires interested bidders to create an account on the designated tender portal. Once registered, bidders can access the tender documents and submit their proposals electronically, adhering to the specified formats.
The payment terms will outline milestones linked to the delivery and satisfactory performance of maintenance services. Typically, payment may occur post-service delivery, subject to successful verification and approval from Indian Railways.
The evaluation and selection process will analyze both technical specifications and financial proposals based on a weighted scoring system. Successful submissions will demonstrate compliance with all stated requirements and offer competitive pricing structures.
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