Tender Title: Custom Bid for Services - Outsourcing for Operation of Lifts and Escalators

Reference Number: 27b3b7669

Issuing Authority/Department: Ministry of Railways, Indian Railways

The purpose of this tender is to procure services for the outsourcing of operation of lifts and escalators at key railway stations including Samastipur, Darbhanga, Saharsa, Madhubani, Jaynagar, Narkatiaganj, Bettiah, and Raxaul. The selected contractor will be responsible for round-the-clock operations over a contract period of two years, enhancing passenger convenience and operational efficiency at these critical locations.

Scope of Work and Objectives

The bidders will be required to manage and oversee the operation and maintenance of lifts and escalators, ensuring they are fully operational at all times. The objectives include providing timely service, conducting routine maintenance, managing downtime, and ensuring safety protocols are strictly followed. Bidders must also implement strategies to enhance user experience, minimize accidents, and respond effectively to emergency situations.

Eligibility Criteria

The eligibility criteria for this tender stipulate that bidders must be registered entities with relevant experience in providing similar services. This includes verifying the operational capabilities and having qualified personnel in their workforce. Additionally, bidders must maintain a good standing with no ongoing litigation that could affect their ability to perform the contract.

Technical Requirements

Technical requirements include a thorough understanding of lift and escalator operations, maintenance protocols, safety standards, and emergency response procedures. Bidders are expected to demonstrate expertise in compliance with national and international quality standards, ensuring efficient operation throughout the contract period.

Financial Requirements

Bidders must demonstrate financial stability as part of the evaluation process. They will be required to submit detailed financial documents that reflect their ability to support the project financially, including previous project budgets and expenditures. An Earnest Money Deposit (EMD) may be required to ensure commitment to the tender process.

Document Submission Details

Interested bidders must carefully prepare and submit all required documentation through the specified platforms. Submission methods and required formats should be adhered to strictly to ensure compliance. Details on the submission process and accepted formats will be provided in the official tender document.

Special Provisions

Recognizing the contributions of Micro, Small, and Medium Enterprises (MSEs) and startups, special provisions have been included in this tender. MSEs may have benefits in terms of pricing and qualification requirements, along with potential preferences during the evaluation process.

Evaluation Process

The evaluation process will consider tangibles such as past performance, financial stability, and technical expertise of the bidders. Proposals will be assessed comprehensively to ensure that the most qualified bidder is selected, balancing quality and cost-effectiveness.

Delivery Locations

The operations will cover multiple railway stations in Bihar including Samastipur, Darbhanga, Saharsa, Madhubani, Jaynagar, Narkatiaganj, Bettiah, and Raxaul. Attention to local conditions and operational challenges is critical for successful project execution.

Contact Information

For further inquiries, interested parties may need to check the official tender document or related contractual materials through the Ministry of Railways. Direct contact details are not publicly listed and should be verified through the respective channels provided in official communications.

Conclusion

This tender presents a substantial opportunity for qualified bidders who can deliver high-quality services for the operation of lifts and escalators at various railway stations. Successful bidders will not only contribute to improving passenger experiences but also ensure adherence to strict safety and operational standards. Interested parties are encouraged to thoroughly review all criteria and requirements to better understand the bid expectations.