Tender Title: Custom Bid for Services - Maihar - Housekeeping Upkeeping Maintenance and Catering Arrangement Reference Number: GEM/2025/B/6168052

Issuing Authority/Department: Indian Railways, Ministry of Railways

The scope of work includes providing comprehensive housekeeping and upkeeping services, as well as catering arrangements for the officers' rest house at Maihar. This contract is designed to enhance the cleanliness and maintenance of the premises and ensure a comfortable living experience for officers stationed at the rest house. Additionally, the successful contractor will also manage the housekeeping and upkeep of subordinate rest houses in the same locality, ensuring standards are upheld for a duration of 24 months.

Objectives

The primary objectives of this tender are:

• To maintain high levels of cleanliness and hygiene in the rest houses.
• To provide efficient catering services that meet the dietary needs and preferences of officers.
• To ensure the upkeep of facilities, enhancing overall satisfaction of the residents.

Eligibility Criteria

To be eligible for this tender, bidders must meet the following criteria:

• Registration as a legal entity in India.
• Relevant experience in providing housekeeping, maintenance, and catering services for similar contracts.
• Proven financial stability to manage the project.

Technical Requirements

The contractor will need to comply with specific technical requirements, which include:

• Providing a detailed plan for housekeeping and maintenance operations.
• Submitting staff qualifications and experience related to hospitality and facilities management.
• Evidence of quality assurance measures to uphold service standards.

Financial Requirements

Bidders must demonstrate the ability to fulfill financial obligations associated with the project. They should include the following in their proposal:

• A clear pricing structure for services rendered.
• Commitment to performance security outlined in the tender documents.

Document Submission Details

All proposals must be submitted in the specified format as required by the issuing authority. It is crucial that all documentation is complete and clearly presented to avoid delays in the evaluation process. Bidders should ensure that their submissions include:

• Company profile.
• Past project references.
• Technical and financial bids.

Special Provisions

This tender includes provisions aimed at benefiting Micro, Small, and Medium Enterprises (MSEs), as well as startups. Eligible small enterprises can expect facilitation in the bidding process, including potential financial incentives when awarded contracts.

Evaluation Process

The evaluation process will determine successful bidders based on various criteria, prioritizing the most economically advantageous proposal. Criteria include:

• Technical capability.
• Financial viability.
• Relevant experience.

Delivery Locations

All services are to be provided at designated rest houses located in Maihar. Bidders must be prepared to operationalize the services promptly to meet operational needs.

Contact Information

For more information regarding the tender, interested parties are encouraged to reach out to the Indian Railways, Ministry of Railways. Direct contact details are available in the tender documentation.