Tender Title:

Custom Bid for Services - Housekeeping and Operation of Officers Rest House & Officers Transit Camp

Reference Number:

GEM/2025/B/6165452

Issuing Authority/Department:

Ministry of Railways, Indian Railways

Scope of Work and Objectives:

The objective of this tender is to select a qualified service provider for comprehensive housekeeping and operational services at the Officers Rest House and Officers Transit Camp located in Railgaon colony, Subedarganj, for a duration of 24 months. The selected contractor will be responsible for maintaining high standards of cleanliness, comfort, and order, ensuring that all facilities are well-managed and meet the needs of the officers utilizing them.

Eligibility Criteria:

Interested bidders must be registered entities capable of providing housekeeping services. Potential applicants should demonstrate previous experience in similar contracts and adhere to compliance requirements specified by the Ministry of Railways. This ensures that all bidders possess the necessary expertise and resources for effective service delivery.

Technical Requirements:

Bidders must comply with the established technical specifications and quality standards pertinent to housekeeping services. This includes but is not limited to:

• Trained staff in housekeeping protocols
• Adequate cleaning equipment and materials
• Availability of emergency protocols for guest safety
• Regular reporting procedures for maintenance issues

Financial Requirements:

Bidders should provide evidence of financial capability to ensure service continuity throughout the contract duration. Submitted financial records must demonstrate robust accounting practices, inclusive of past project financing and overall financial health.

Document Submission Details:

All proposals must be submitted electronically via the designated e-procurement platform. Bidders should ensure that all necessary forms, statements, and relevant documentation are included in their submission.

Special Provisions:

This tender encourages applications from Micro, Small, and Medium Enterprises (MSEs) and offers certain benefits to startups, facilitating their participation in government procurement. Adherence to the 'Make in India' initiative is mandatory to foster local partnerships.

Evaluation Process:

Bids will undergo a detailed evaluation process, assessing both technical capabilities and financial proposals. The criteria will focus on the quality of services proposed, cost efficiency, and compliance with the specified requirements.

Delivery Locations:

Services are to be delivered at the Officers Rest House and Officers Transit Camp, located in Railgaon colony, Subedarganj.

Contact Information:

Further details regarding the tender can be obtained from the official website of Indian Railways. Bidders are encouraged to keep abreast of updates through the e-procurement platform.

Additional Information:

This tender seeks to establish a reliable long-term partnership to deliver essential services while maintaining the highest levels of service quality and operational efficiency. It is imperative that all applicants familiarize themselves with the criteria and prepare their proposals accordingly.