Tender Title: Custom Bid for Services - Housekeeping Catering Maintenance Services of Officers Rest Houses

Reference Number: GEM/2025/B/6166741

Issuing Authority: Ministry of Railways, Indian Railways

The Custom Bid for Services - Housekeeping Catering Maintenance Services of Officers Rest Houses tender encompasses the provision of comprehensive housekeeping, catering, and maintenance services for three designated officers' rest houses located in Delhi. The tender is structured to facilitate outcome-based activity outsourcing over a period of three years, ensuring a high standard of hospitality and maintenance for the facilities.

Scope of Work and Objectives

The scope of work includes but is not limited to:

• Daily housekeeping tasks including cleaning, laundry services, and waste management.
• Catering services that involve meal preparation, serving, and maintaining hygiene standards for food safety.
• Maintenance services which cover routine check-ups and repairs of the facilities and infrastructure.

The main objective of this tender is to maintain a high standard of living for officers utilizing these rest houses, contributing to overall productivity and satisfaction.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Registration as a recognized service provider in India.
• Proven experience in providing similar services in the past three years.
• Adequate facility and manpower management resources.
• Compliance with relevant local and national legislation regarding service standards.

Technical Requirements

Bidders are required to demonstrate their compliance with the following technical specifications:

• Capability to manage manpower efficiently with a minimum of the required staff.
• Adherence to hygiene and safety standards.
• Provision of a detailed plan for performing housekeeping and catering services effectively.

Financial Requirements

Bidders must provide valid financial documents, including:

• Proof of financial stability and capability to manage contracts of this scale.
• Previous turnover statements indicating financial viability.
• Earnest Money Deposit (EMD) as per tender specifications.

Document Submission Details

All required documentation must be submitted in accordance with the instructions provided in the tender notice. Bidders should ensure that all forms are correctly filled and all necessary supporting documents are included.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by offering provisions that facilitate their engagement. Startups are also welcomed to apply, benefiting from the various initiatives aimed at promoting innovative service providers.

Evaluation Process

The evaluation of bids will be based on a combination of:

• Technical merit.
• Financial proposal.
• Compliance with the eligibility criteria.

Bids will be assessed meticulously, ensuring that only the most qualified applicants are considered for contract award.

Delivery Locations

Services will be required within three officers' rest houses situated in Delhi. Bidders must provide logistics and operational plans appropriate for this location.

Contact Information

For any queries regarding this tender, interested bidders may refer to the contact line provided in the tender notice (details not provided here). It is advisable to ensure that all communications are clear and specific to foster effective inquiry resolutions.

In summary, this tender represents a significant opportunity for service providers qualified in housekeeping, catering, and maintenance sectors, aiming to expand their footprint in government service contracts.