Title: Custom Bid for Services - Outsourcing of Running Room Activities at Muzaffarpur
Tender Reference Number: 77d948c0
Issuing Authority: Ministry of Railways, Indian Railways
The Tender for Outsourcing of Running Room activities at Muzaffarpur is a unique opportunity for service providers to offer comprehensive housekeeping and catering services at both the new and old buildings of the Railway’s running room complex. This initiative aims to enhance the living conditions of railway staff while ensuring cleanliness, hygiene, and high-quality food services.
Scope of Work and Objectives
The primary objectives of this tender include:
- Provisioning of Housekeeping Services: Ensuring cleanliness in all common areas, sleeping quarters, and dining facilities.
- Catering Services: Delivery of nutritious and wholesome meals to staff, adhering to high standards of quality and hygiene.
- Operational Compliance: All services must comply with applicable regulatory standards in the food and hospitality sectors.
The selected contractor will manage the housekeeping and catering for a contract period of 730 days, maintaining a focus on efficiency, quality, and value-for-money services.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Must be a registered entity with the appropriate licenses for catering and housekeeping.
- Demonstrated experience in providing similar services to public sector entities.
- Financial stability, as evidenced by recent financial statements.
Technical Requirements
Bidders must adhere to the following technical requirements:
- Provide a detailed plan outlining the strategy for housekeeping and catering services.
- Employ trained personnel with experience in the hospitality industry.
- Implement standard operating procedures to ensure a high level of service quality.
Financial Requirements
Participating bidders must be prepared to provide the necessary financial documentation, including:
- Proof of capital availability.
- Any necessary bonds or guarantees as part of the bid submission.
Document Submission Details
Interested bidders are required to submit their proposals, including all necessary documentation, through the designated portal. Bids must be complete and submitted in the accepted formats to ensure consideration. Please check the specified platform for instructions regarding submission procedures.
Special Provisions
This tender offers specific advantages for Micro, Small, and Medium Enterprises (MSEs) and startups. Proposals from MSEs will receive preferential treatment during the evaluation process, as part of the government's commitment to fostering local businesses. Startups may also benefit from relaxed eligibility criteria to encourage participation.
Evaluation Process
The evaluation of bids will follow a structured process that assesses the proposals based on:
- Compliance with eligibility and technical requirements.
- Quality and innovation in service delivery.
- Cost-effectiveness and value for money.
The evaluation committee will consist of experts from the Indian Railways, ensuring a fair and transparent selection process for the providers of housekeeping and catering services.
Delivery Locations
Services will be executed at various locations within the Muzaffarpur district, specifically targeting the new and old building complexes associated with the Railway’s running room.
Contact Information
For further inquiries and details regarding this tender, parties are encouraged to refer to the Indian Railways official website or the designated tender portal for comprehensive contact details.
Through this tender, the Ministry of Railways aims to uplift service standards and operational efficiency in housekeeping and catering sectors, ultimately improving the working conditions for railway staff.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant licenses, showing proven experience in similar service provision to public sector entities, and demonstrating financial stability through recent financial statements. Bidders must ensure they meet these criteria to be considered for the tender.
Participants must submit various required certificates, including registration and compliance certifications related to housekeeping and catering services. Additionally, financial documentation must be included to establish proof of capital and experience in managing such operations.
Bids must be submitted through the designated online portal as specified in the tender documentation. Accepted document formats include PDF, Word, or Excel as long as all necessary elements are included and clearly presented to facilitate the evaluation process.
Bidders need to be aware of payment terms, which typically involve staged payments based on service delivery milestones. Participants should also prepare to provide a performance security deposit as part of the bidding conditions, ensuring commitment to compliance and service obligations as outlined in the tender.
Yes, there are distinct benefits for MSEs, including preferential evaluation during the bidding process, potential relaxation of eligibility criteria, and tailored support to strengthen local business partnerships. This initiative aligns with the government’s focus on enhancing roles for smaller enterprises in public sector projects.
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