The tender titled "Custom Bid for Services - Contract for Housekeeping, Pantry, Filling of 20ltr Drinking Water Jar & Horticulturist Services to IRCTC Rail Neer Plant, Nangloi, New Delhi", bearing the reference number 20c6d1007, is issued by the Ministry of Railways, specifically under the department of Railways Public Sector Undertakings. This tender invites qualified vendors to submit bids for a comprehensive range of services required at the IRCTC Rail Neer Plant, located in Nangloi, New Delhi.

Scope of Work and Objectives

The objective of this tender is to secure reliable and efficient services encompassing housekeeping, pantry, and horticulturist operations. The successful contractor will be responsible for maintaining cleanliness and hygiene in facilities, managing pantry services, and maintaining the aesthetic quality of the surroundings through horticultural practices. This initiative aims to optimize operational efficiencies while ensuring a healthy and pleasant environment for employees and visitors.

Eligibility Criteria

To qualify for participation in this tender, bidders must:

• Be a registered and recognized entity in India.
• Possess a valid GST registration.
• Demonstrate prior experience in similar service contracts.
• Fulfill any other criteria as specified in the detailed tender documents, ensuring compliance with the eligibility requirements laid out for this tender.

Technical Requirements

Bidders should meet specific technical requirements which include:

• Familiarity with housekeeping standards and practices.
• Expertise in managing pantry facilities.
• Knowledge and experience in horticulture services, particularly within industrial or manufacturing environments.
• Capacity to meet the specified service levels as required by the IRCTC Rail Neer Plant.

Financial Requirements

Prior to the submission of bids, participants must ensure all financial obligations are met. This includes:

• Submission of an Earnest Money Deposit (EMD) as stipulated in the tender documents.
• Financial stability, demonstrated through relevant financial statements, ensuring the bidder’s ability to support long-term contracts.

Document Submission Details

All bids must be submitted electronically via the designated procurement portal. Bidders are required to provide:

• Technical and financial proposals.
• Certificates and documents verifying compliance with eligibility requirements.
• Any additional documents as specified in the tender.

Special Provisions

This tender may include benefits for Micro, Small, and Medium Enterprises (MSEs) and Startups as part of governmental initiatives to promote local businesses. A detailed understanding of these provisions can enhance participation from smaller enterprises.

Evaluation Process

Bids will undergo a thorough evaluation process focusing on several criteria, including:

• Compliance with eligibility requirements.
• Technical capabilities and service proposals.
• Financial viability and proposed costs.

The evaluation will be transparent, and all aspects of compliance will be thoroughly reviewed.

Delivery Locations

Services will be delivered at the IRCTC Rail Neer Plant, Nangloi, New Delhi. Bidders should ensure they understand the geographical and operational contexts involved in servicing this location.

Contact Information

For further inquiries, bidders may refer to the official contacts provided in the tender documents. It is recommended to consult these resources for any clarifications essential to the submission process.

By adhering to these guidelines and documentation requirements, potential bidders can submit high-quality proposals that align with the tender requirements and secure the opportunity to provide crucial services at the IRCTC Rail Neer Plant.