Indian Railways Tender by North Eastern Railway (abb339db)

Tender Title:

Facility Management Service- Manpower Based (Version 2)

Reference Number:

abb339db

Issuing Authority/Department:

Ministry of Railways, Indian Railways

Scope of Work and Objectives

The primary objective of this tender is to provide Facility Management Services through manpower deployment at designated railway stations. This service involves manning enquiry offices at 21 stations, ensuring face-to-face customer service, and managing data input for digital media, specifically focusing on the Train Indicator Board (TIB) and Coach Indicator Board (CIB). The awarded contractor will be responsible for effectively handling passenger inquiries and maintaining the operational efficiency of the stations reported by the Indian Railways.

Key Responsibilities include:

• Deploying trained personnel at specified enquiry offices.
• Assisting passengers with inquiries.
• Feeding data into TIB, CIB, and other digital platforms.

Eligibility Criteria

To qualify for this tender, bidders should meet the following eligibility criteria:

• Must be a registered legal entity (company, partnership, etc.).
• Proven experience in delivering facility management services.
• Must comply with all professional and regulatory standards relevant to manpower supply and railway operations.
• Financial stability to execute the contract.

Technical Requirements

Bidders must demonstrate compliance with certain technical requirements, including:

• Detailed proposal outlining the technology and methods to be used in service delivery.
• Skilled manpower available, with evidence of their qualifications, certifications, and prior experience in similar roles.
• Mechanisms for data handling and reporting relevant to railway operations.

Financial Requirements

Each bidder must provide a comprehensive financial proposal detailing:

• Total cost breakdown of the service.
• Payment terms upon delivery of milestones.
• Evidence of financial capability to support the contract duration.

Document Submission Details

All bids must be submitted electronically through the designated online platform in accordance with official guidelines. Required documents typically include:

• Company registration proof.
• Technical and financial proposals.
• Quality assurance certificates related to service delivery.

Special Provisions

Note the following special provisions that may apply:

• There may be benefits and incentives for Micro, Small, and Medium Enterprises (MSEs) and startups under the government’s initiatives.
• Compliance with 'Make in India' policies is preferable and will be taken into consideration during the evaluation.

Evaluation Process

The evaluation of bids will be carried out based on:

• Technical qualifications (experiences and solutions proposed).
• Financial viability (affordability and completeness of bid).
• Overall adherence to the specific goals outlined in the tender.

Delivery Locations

Services are required at 21 specific railway stations across the network of the Indian Railways. The exact locations will be provided to qualifying bidders.

Contact Information

For further queries, please refer to the official website of the Indian Railways or the specific tender portal for assistance. Ensure all communications are conducted through the established formal channels.