Tender Title: Custom Bid for Services - Face to Face Enquiry Work
Reference Number: 1748687a3
Issuing Authority/Department
The issuing authority for this tender is the Ministry of Railways, under the purview of the Indian Railways. They are responsible for overseeing the tender and ensuring compliance with all relevant regulations.
Scope of Work and Objectives
The objective of this tender is to invite bids for the Face to Face Enquiry work at five stations: New Bongaigaon, Barpeta Road, Rangiya, Rangapara North, and Naharlagun. The scope includes the operation of the Passenger Announcement (PA) system along with handling other passenger information systems, including coach guidance and digital equipment. The selected contractor will be expected to enhance passenger engagement and provide accurate information, ensuring improved customer service at these railway stations.
Eligibility Criteria
To be eligible for participation in this tender, bidders must meet the specified criteria including being a registered service provider within the relevant field. Additionally, bidders may need to demonstrate prior experience working with governmental or large-scale projects, particularly in transportation or similar sectors.
Technical Requirements
The successful contractor must possess a range of skills and technical competencies, including:
- Ability to operate and maintain a PA system.
- Experience with digital passenger information systems.
- Knowledge of coach guidance technology.
- Proficiency in handling passenger inquiries effectively.
Financial Requirements
Bidders will be required to submit a detailed proposal that includes a cost breakdown for all proposed services. A clear financial plan outlining the expected investment, operational costs, and pricing strategy for the services provided is essential. This financial information will be pivotal in the evaluation process.
Document Submission Details
Prospective bidders must submit all required documentation electronically through the designated tender portal. Complete submissions should include proof of eligibility, technical capabilities, financial statements, and any other relevant certifications.
Special Provisions
The tender may include benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation in the bidding process. Specific advantages might include financial incentives or grace periods.
Evaluation Process
The submitted bids will undergo a thorough evaluation based on predefined criteria that will assess both the technical and financial offerings. The evaluation will focus on performance capability, cost-effectiveness, and adherence to the outlined requirements.
Delivery Locations
The delivery of services outlined in this tender is focused on five railway stations: New Bongaigaon, Barpeta Road, Rangiya, Rangapara North, and Naharlagun, all located within the jurisdiction of the Indian Railways.
Contact Information
Details for inquiries can be accessed through the tender portal. However, prospective bidders should ensure they refer directly to official sources for the most accurate and updated information regarding the tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
15 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered service provider with relevant experience in handling similar services. Interested bidders must also meet all regulatory compliances and demonstrate a previous track record of managing inquiries at transportation hubs or related environments.
Bidders are typically required to present various supporting certificates, including a valid business registration, tax compliance documents, and certifications that verify their operational capabilities in managing PA systems and passenger information systems. These documents will substantiate the bidder’s qualifications during the assessment process.
The registration process involves completing the necessary forms available on the official tender portal and submitting all required documents electronically. Bidders are encouraged to conduct this process promptly to ensure their eligibility for the tender consideration.
Submissions must adhere to specific guidelines regarding accepted document formats. Commonly accepted formats include PDF for formal documents, Word for proposals, and image formats for any visual evidence. It’s crucial to follow the submission guidelines outlined in the tender documentation to avoid disqualifications.
MSE bidders may enjoy several advantages, including special provisions that might facilitate easier access to the tender, financial concessions, or assistance in meeting compliance requirements. This encourages greater participation from smaller businesses in government tenders, promoting inclusive economic growth.
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