Industries and Commerce Department Assam Tender by Department Of Industries & Commerce (GEM/2025/B/6123905)

Tender Title: Canteen Service - Employee Welfare Model

Tender Reference Number: GEM/2025/B/6123905
Issuing Authority: Industries and Commerce Department Assam

The Canteen Service - Employee Welfare Model tender aims to engage a reliable service provider for the management and operation of canteen services. This service is to be exclusively offered within designated premises, catering specifically to employees, patients, and in-house personnel. The scope includes providing a wide range of meals including vegetarian and non-vegetarian options, beverages, snacks, and different levels of meal services such as lunch, dinner, and breakfast. The overall goal is to enhance the welfare of employees through quality food services tailored to their nutritional needs.

Scope of Work and Objectives

The primary objective of this tender is to ensure that all in-house personnel have access to nutritious meals prepared and served in a hygienic environment. The scope of work entails:

• Coordination with the authority to understand meal requirements.
• Procurement of quality ingredients.
• Preparation and serving of meals that meet dietary preferences.
• Ensuring cleanliness, safety, and proper management of canteen facilities.
• Development of a feedback mechanism for continuous improvement.

Eligibility Criteria

To qualify for this tender, bidders must meet several eligibility criteria which typically include:

• Registration as a recognized legal entity.
• Proven experience in catering or canteen services, preferably within a corporate or institutional environment.
• Compliance with food safety regulations and standards.

Technical Requirements

Bidders are required to submit detailed technical proposals that demonstrate:

• Knowledge of menu planning inclusive of dietary requirements.
• Capability of handling varying quantities of food service.
• Certification of food hygiene and safety compliance.
• Proposed staffing levels and training methodologies for staff involved in food preparation and service.

Financial Requirements

Bidders must provide a clear financial proposal including:

• Detailed pricing for different meal options, including any bundled offers.
• An explanation of any additional costs such as delivery or setup fees.
• Financial stability proof (e.g., bank statements, profit and loss accounts).

Document Submission Details

All proposals and documents must be submitted electronically through the designated platform. Ensure that the submission includes:

• Technical and financial documentation.
• Proof of eligibility and related certifications.
• Any additional documentation that may support the bidder’s capabilities.

Special Provisions

This tender may include special provisions that foster the participation of Micro, Small, and Medium Enterprises (MSEs) and startups. These may encompass:

• Relaxation in eligibility conditions.
• Financial incentives for compliance with local procurement guidelines.
• Support in navigating regulatory processes.

Evaluation Process

Bids will undergo a rigorous evaluation process which includes:

• Compliance checks on eligibility and technical submissions.
• Financial assessment based on pricing and value offered.
• Scoring system assessing quality parameters against minimum thresholds.

Delivery Location

Services will be delivered at specified locations as outlined by the Industries and Commerce Department. It is crucial for bidders to confirm accessibility and logistics beforehand.

Contact Information

For further clarification and queries relating to this tender, interested bidders should reach out through the official communication channels provided on the platform.

This tender presents an excellent opportunity for service providers to contribute to employee welfare initiatives focused on quality nutrition and well-being in a corporate environment.