Tender Title: Annual Maintenance Service for Data Center Assets
Reference Number: GEM/2025/B/6155196
Issuing Authority/Department: Information Technology and Electronics Department, Uttar Pradesh

The Annual Maintenance Service for Data Center Assets is aimed at ensuring the optimal performance and reliability of critical IT infrastructure components, such as computing resources, application monitoring tools, and authorized OEM services. This tender encompasses a comprehensive range of services designed to maintain data center assets to meet the operational requirements of various governmental and organizational environments.

Scope of Work and Objectives

The primary objective of this tender is to secure annual maintenance services for various data center assets. The successful bidder will be responsible for delivering support and maintenance services that encompass preventive and corrective maintenance activities, troubleshooting, software updates, and replacement of faulty components. Key equipment may include servers, storage systems, and networking devices. The contractor is expected to ensure minimal downtime and adherence to agreed SLAs.

Eligibility Criteria

To qualify for submission, bidders must meet specific eligibility requirements that typically include:

• Being a registered entity with the appropriate legal status.
• Providing proof of experience in maintaining data center assets.
• Holding OEM or authorized service provider certifications for involved equipment.

Technical Requirements

Proposals must adhere to various technical requirements specifying qualifications in areas such as system diagnostics, maintenance protocols, and timely execution of service deliverables. Bidders are also required to demonstrate capacity for remote troubleshooting and support.

Financial Requirements

Bidders must showcase their financial capability to undertake the tender, including evidence of financial stability and relevant financial documents. This may include tax compliance certificates and proofs of previous contracts that highlight fiscal management abilities.

Document Submission Details

Interested parties must compile and submit their proposals electronically through the designated procurement portal. All required documentation must be formatted correctly, ensuring accessibility and clarity for evaluators.

Special Provisions

There are specific provisions aimed at encouraging Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions allow for participation advantages, ultimately fostering a competitive environment tailored to promote local entrepreneurs within the IT sector.

Evaluation Process

The selection process for the successful bidder will consist of evaluating proposals based on predefined criteria, including technical proficiency, financial backing, and previous performance history. Proposals will be rated according to compliance with tender specifications and overall delivery capability.

Delivery Locations

Service delivery locations will primarily be within the jurisdiction of Uttar Pradesh. Bidders should ensure that their resources are strategically positioned to meet the needs across various data centers in the region.

Contact Information

For further inquiries or clarification regarding this tender, participants are encouraged to reach out to the designated contacts available through the official procurement portal.

This tender represents a significant opportunity for qualified bidders in the IT maintenance sector to contribute to the efficacy and reliability of data management within government frameworks. It aims not only to enhance infrastructural sustainability but also to leverage indigenous technologies and skilled manpower.