Tender Title: Annual Maintenance Contract for Networking Devices (Version 2)
Reference Number: GEM/2025/B/6085045
Issuing Authority/Department: KIOCL Limited, under the Ministry of Steel

Scope of Work and Objectives

The primary objective of this tender is to solicit proposals for the Annual Maintenance Contract for Networking Devices. The successful bidder will be responsible for ensuring the seamless operation, maintenance, and support of various networking devices as specified in the accompanying scope of work and annexures. This includes both preventative and corrective maintenance, troubleshooting, and timely replacements of faulty components to ensure minimal downtime.

Eligibility Criteria

Bidders must meet specific eligibility requirements to participate in this tender. This includes being a registered entity with a relevant operational background, demonstrating an established track record in handling similar maintenance contracts. Proof of prior experience and capabilities in managing multiple service contracts will strengthen the bid.

Technical Requirements

The technical specifications outlined in the tender documents mandate that the contractor possesses extensive knowledge of networking devices, including but not limited to, routers, switches, and firewalls. The bidder must hold certifications from the manufacturers of the networking devices specified (e.g., CISCO), confirming their proficiency in handling maintenance and troubleshooting tasks.

Financial Requirements

Bidders are required to provide proof of financial stability, which may include submitting financial statements for the last three fiscal years. Additionally, an Earnest Money Deposit (EMD) must be submitted along with the bid documents as per the guidelines laid out in the tender. The EMD will be refunded to unsuccessful bidders.

Document Submission Details

Bidders must adhere to the specified submission guidelines which include the necessity of submitting all documents electronically through the designated platform. Each proposal must include a compliance document that lists all requirements and specifications met by the bidder.

Special Provisions

The tender includes provisions that encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Special considerations will be given to bidders falling into these categories, enhancing opportunities for new or smaller firms to contribute to this essential contract.

Evaluation Process

The evaluation of proposals will be based on a thorough assessment of both technical and financial factors. Key criteria include compliance with outlined requirements and the proposed pricing structure. This ensures a comprehensive review of each submission to identify the most capable contractor.

Delivery Locations

The services will be required across multiple locations as specified in the scope of work. Bidders must provide information on their capacity to service these areas effectively as part of their proposal.

Contact Information

For more detailed inquiries regarding this tender, bidders may refer to the contact details listed in the official tender documents, ensuring all communication aligns with established protocols.

This tender represents a critical opportunity for qualified vendors to engage with KIOCL Limited and contribute significantly to the maintenance of networking infrastructures under the aegis of the Ministry of Steel. The outlining of operational requirements and technical specifications is to ensure that potential contractors are thoroughly equipped to meet the demands of the services required.