Annual Maintenance Service - Desktops, Laptops, and Peripherals

Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Acer,Annual Maintenance S

Service
Qty:NaN
EST Bid: ₹1.9 Lakh

Tender Timeline

Tender Issue
June 5, 2025 at 2:02 PM

Tender Description

Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals

Tender Reference Number: 1af09cf8f
Issuing Authority: Comptroller and Auditor General (CAG) of India


The Annual Maintenance Service - Desktops, Laptops, and Peripherals tender is an essential procurement aimed at ensuring the optimal operation and longevity of various office technology systems. The issuing authority, the Comptroller and Auditor General (CAG) of India, oversees the management and efficient execution of technology resources across government departments.

Scope of Work and Objectives:

The scope of this tender includes the provision of annual maintenance services for a variety of technology assets. These assets include desktops, laptops, and numerous peripherals such as printers from notable manufacturers including Acer, Lenovo, Dell, HP, and Canon. The primary objectives include:

General Information

Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Lenovo , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Ink Jet , Mono and Colour, Lower Range ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Monochrome , Laser , Separate Drum and Tonner ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); Sharp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner Large Format; other , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 10 KVA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 5 KVA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - SERVER; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - SERVER; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - SERVER; NAS
Department Name
State

Financial Information

Estimated Bid Value
₹1,92,556.00
Minimum Turnover
₹5.00 Lakh (s)
Bid Offer Validity
180 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

4 Documents
GeM-Bidding-7931365.pdfMain Document
Other DocumentsOTHER
Buyer uploaded ATC documentATC ATC
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC)
  • Additional Doc 1 (Requested in ATC)
  • Additional Doc 2 (Requested in ATC)
  • Additional Doc 3 (Requested in ATC)
  • Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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₹18,750.00
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Frequently Asked Questions

The eligibility requirements include being a registered entity, having experience in servicing specified technologies, and demonstrating financial stability through proof of turnover or existing contracts. Compliance with these criteria is essential to qualify for the tender.

Bidders are required to submit various certificates, including registration certificates, IT service experience documents, and any relevant industry certifications that underscore the competencies necessary for maintaining desktops, laptops, and peripheral devices.

To engage with the registration process, interested bidders must follow the guidelines outlined in the tender document. This typically includes the submission of pertinent registration forms and any required identification or business operation documents.

Accepted document formats for the bid submission generally include scanned copies in PDF format, along with any prescribed forms provided in the tender documentation. It is critical to ensure proper adherence to the format specifications to avoid disqualification.

The performance security requirements involve the submission of a financial guarantee for a specified percentage of the contract value, ensuring that the contractor fulfills their obligations under the tender terms and conditions.

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