NA Tender by Botanical Survey Of India (bsi) (GEM/2025/B/6204402)
Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM; SHARP;
Tender Timeline
Tender Title: Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines (MFM); SHARP
Reference Number: GEM/2025/B/6204402
Issuing Authority:
Ministry of Environment Forest and Climate Change
Scope of Work and Objectives
The scope of work involves implementing a comprehensive service and maintenance contract for Multifunction Photocopier Machines (MFM), specifically models manufactured by SHARP. This contract signifies the need for an authorized service provider capable of delivering reliable maintenance services, ensuring these machines remain in optimal working condition. The primary objective is to enhance functionality, minimize downtime, and ensure that all operational requirements of the Ministry of Environment Forest and Climate Change are consistently met.
Eligibility Criteria
To be eligible for this tender, vendors must possess the requisite qualifications, which include being an OEM authorized service provider for SHARP multifunction machines. Furthermore, participants must be legally registered entities in India, and capable of delivering on the financial and operational commitments outlined in the tender.
Technical Requirements
Vendors are required to demonstrate proficiency in servicing, maintaining, and providing technical support for SHARP multifunction photocopier machines. The technical proposal must include details on service capabilities, response times for repairs, maintenance routines, and the availability of spare parts. Additionally, evidence of prior experience with similar contracts would be advantageous.
Financial Requirements
Bidders are expected to submit a detailed financial proposal, clearly outlining pricing tiers for services rendered under this contract. It's also mandatory to provide an Earnest Money Deposit (EMD) as specified in the tender documents. Adequate financial stability to sustain the service delivery throughout the contract duration shall also be evaluated.
Document Submission Details
All required documentation must be submitted electronically via the specified online platform. This includes the financial proposal, eligibility criteria documents, and any technical credentials. Compliance with submission formats and guidelines as detailed in the tender must be strictly followed.
Special Provisions
The tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs), offering certain benefits aimed at promoting participation from smaller entities. Startups are also encouraged to apply, as the Ministry has policies in place to nurture innovative solutions and services within this sector.
Evaluation Process
The evaluation process will consider both technical and financial proposals, focusing on the qualifications laid out in the eligibility criteria. Candidates must achieve a minimum technical score to qualify for financial evaluations. The Ministry will award the contract to the bidder demonstrating the best value while complying with all tender specifications.
Delivery Locations
The services under this contract will primarily cater to the various offices and departments under the Ministry of Environment Forest and Climate Change across multiple locations within India. Exact locations can be provided upon request after the tender awarding procedure.
Contact Information
While specific contact details are not disclosed, queries related to this tender can typically be directed to the ministry's procurement office, where stakeholders can receive further clarification as needed.
The Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines (MFM) tender represents an opportunity for qualified providers to engage with a significant governmental entity while enhancing operational efficiencies within the public sector.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity and an OEM authorized service provider specifically for SHARP multifunction machines. Vendors must demonstrate experience with similar contracts and possess the capability to uphold the technical and financial obligations established in the tender document. Compliance with all procurement regulations is also essential.
Bidders must provide several required certificates, including proof of OEM authorizations, business registration documents, PAN card, GST registration, and any relevant technical certifications that substantiate their expertise in maintaining and servicing multifuction photocopier machines. The documentation should align with the requirements laid out in the tender.
The registration process entails completing an application on the designated online platform where the tender is published. Vendors must ensure they gather all necessary documentation, such as business licenses and technical qualifications, and fill out the online forms accurately to facilitate smooth processing of their bids.
Payment terms for the contract are typically defined in the tender documentation but usually involve milestone-based payments, which will include an initial advance, followed by subsequent payments as services are rendered and approved by the Ministry. Vendors should clearly outline their invoicing process in their financial proposals.
Micro, Small, and Medium Enterprises (MSEs) benefit from special provisions such as reduced tender fees, exemption from certain eligibility criteria, and an extended time frame for completion of work. These measures are intended to encourage participation and ensure a fair competitive environment for smaller firms in government procurements.
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