Tender Title: Annual Maintenance Services for Water Purification and Conditioning Systems

Reference Number: GEM/2025/B/6161644

Issuing Authority: Ministry of External Affairs

The Annual Maintenance Services for Water Purification and Conditioning Systems aims to ensure the optimal functioning and longevity of various water purification systems deployed within the department's facilities. The main objective of this tender is to solicit bids from qualified service providers to carry out routine maintenance and emergency repair services for state-of-the-art water purification systems, which includes systems based on Reverse Osmosis (RO) and Ultra Violet (UV) technologies, along with drinking water coolers.

Scope of Work and Objectives:

The successful bidder will be expected to provide comprehensive maintenance services for a total of 42 water purification systems. This includes basic servicing, replacement of filters and membranes, electrical component maintenance, and any necessary emergency repairs. The goal is to ensure the continuous provision of potable water in compliance with established health and safety standards.

Eligibility Criteria:

Interested bidders must fulfill several eligibility requirements to participate in the tender process. Eligible bidders should:

• Be a registered entity with legal standing.
• Have demonstrable experience in providing maintenance services for water purification systems.
• Hold relevant certifications that validate their technical capabilities.
• Meet any additional requirements as specified in the tender documents.

Technical Requirements:

Bidders need to demonstrate a clear understanding of the technical specifications involved in maintaining water purification systems. This includes, but is not limited to, knowledge of:

• Reverse Osmosis systems and their maintenance.
• Ultra Violet water purification solutions and best practices.
• Compliance with safety regulations and quality control measures.

Financial Requirements:

Submissions should include a comprehensive financial proposal, detailing:

• The overall cost of services, inclusive of any applicable taxes.
• Payment terms and conditions.
• A breakdown of costs associated with parts and emergency repairs.

Document Submission Details:

All bids must be submitted electronically via the designated government electronic procurement platform. Bidders need to ensure the submission adheres to the specified Accepted Document Formats, which will be outlined in the complete tender documentation.

Special Provisions:

Encouragement is extended for participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Special provisions may be available to facilitate their involvement, reinforcing the government’s commitment to promoting small businesses in the tendering process.

Evaluation Process:

Bids will be evaluated based on a combination of technical capability, financial viability, and past performance. The evaluation criteria will be transparently communicated in the official documents.

Delivery Locations:

Services will be required across various locations as specified in the tender documents. Bidders must confirm their capacity to service these locations within the stipulated timelines.

Contact Information:

For any inquiries related to this tender, interested parties are encouraged to reach out via the designated government communication channels to ensure accurate and official responses.