Indian Railways Tender by Northern Railway (GEM/2025/B/6164507)

Tender Title: Comprehensive Annual Maintenance Contract for Johnson Escalators
Tender Reference Number: GEM/2025/B/6164507

Issuing Authority/Department: Ministry of Railways, Indian Railways

Overview

The Comprehensive Annual Maintenance Contract (CAMC) entails the provision of maintenance services for 2 Nos of Johnson make Escalators installed over the Firozpur division. This contract aims to ensure optimal functionality and safety of the escalators for a duration of three years. The objective is to maintain continuous operation and enhance the reliability of these crucial transport facilities.

Scope of Work and Objectives

The selected contractor will be responsible for:

• Carrying out regular maintenance checks and services on the escalators.
• Ensuring prompt repairs and replacements of defective parts.
• Providing on-call emergency services to address breakdowns.
• Maintaining records of all maintenance work, including date of service, performed tasks, and any parts replaced.
• Offering training, if required, to the personnel operating the escalators to ensure proper usage.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility requirements:

• Must be a registered entity in India, eligible to conduct maintenance services.
• Must possess prior experience in servicing escalators, particularly Johnson make.
• Demonstrate financial stability with necessary certifications such as Tax Clearance, GST Registration, and PAN.
• Availability of trained personnel qualified to execute the maintenance tasks effectively.

Technical Requirements

Bidders must provide documentation demonstrating compliance with the following technical specifications:

• Details of equipment and tools to be used for maintenance activities.
• Certifications for both the organization and the personnel involved in the maintenance works.
• Assurance of quality standards and adherence to safety protocols as stipulated by relevant authorities.

Financial Requirements

Participants must disclose their financial capabilities, including past financial statements that reflect the organization’s stability and ability to fulfill the contract’s requirements. The contractor must also comply with the Earnest Money Deposit (EMD) requisites.

Document Submission Details

All bids must be submitted electronically via the designated e-portal. Required documents must be in PDF format and include:

• Bidder's Registration Certificate
• Technical and Financial Proposal
• EMD details, if applicable
• Relevant experience documentation

Special Provisions

This tender includes provisions benefiting Micro, Small, and Medium Enterprises (MSEs), encouraging their participation. Startups also have opportunities to access this tender, aligning with the government's initiative to strengthen emerging businesses.

Evaluation Process

Evaluation of the bids will be undertaken based on:

• Technical qualifications and adherence to the specifications.
• Previous experience in maintaining escalators.
• Financial proposals and cost-effectiveness.
• Compliance with the regulatory requirements and quality standards.

Delivery Locations

The maintenance shall be performed at the locations where the Johnson Escalators are currently installed within the Firozpur division, ensuring minimal disruption to the ongoing operations.

Contact Information

For any inquiries related to this tender, bidders may reach out to the designated department within the Ministry of Railways; relevant contact details will be provided upon expression of interest or via the tender portal.