Tender Timeline
Tender Title: Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO
Reference Number: GEM/2025/B/6120053
The Annual Maintenance Contract for Networking Devices (Version 2) - L3 Switch; CISCO, issued by the Ministry of Food Processing Industries, seeks to ensure the efficient functioning and regular upkeep of networking devices, specifically Level 3 (L3) switches manufactured by CISCO. This contract plays a critical role in maintaining optimal network performance and minimizing downtime.
Scope of Work and Objectives
The primary objective of this tender is to engage a qualified service provider capable of delivering comprehensive maintenance services for twelve (12) CISCO L3 switches. The scope includes preventive maintenance, troubleshooting, emergency repair, and firmware updates. The successful bidder will be expected to maintain the devices to the standards set by CISCO to ensure compatibility and efficiency.
Eligibility Criteria
To qualify for participation, bidders must:
- Be a registered entity with expertise in providing networking device maintenance services.
- Possess the necessary certifications and experience in servicing CISCO equipment.
- Have a proven track record of successful contract completions similar in nature and scale.
Technical Requirements
The bidders must comply with the following technical requirements:
- Provide detailed descriptions of the maintenance protocols for CISCO L3 switches.
- Outline staffing qualifications, including certifications relevant to CISCO networking devices.
- Include tools and technologies that will be used for maintenance and support tasks.
Financial Requirements
Bidders are required to submit a financial proposal that includes:
- A breakdown of costs associated with the maintenance services.
- Details regarding any earnest money deposit (EMD) as stipulated by the issuing authority.
- Payment terms that are practical and align with standard industry practices.
Document Submission Details
All documents must be submitted electronically as per the instructions provided in the tender notice. Bidders are responsible for ensuring that their submissions are complete and comply with all stipulated formats.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by offering benefits such as relaxation in criteria and competitive financial evaluation. Also, preferences may be offered to startups in line with governmental initiatives aiming to enhance local businesses.
Evaluation Process
The evaluation of bids will be conducted based on predetermined criteria which evaluate both the technical and financial aspects of each proposal, ensuring that the service provider can effectively meet the contractual obligations.
Delivery Locations
Services will be required at designated locations as outlined by the Ministry of Food Processing Industries, and bidders must confirm their capacity to service all specified locations efficiently.
Contact Information
For further inquiries, prospective bidders are encouraged to contact the authorities via the official communication channels provided in the tender documentation.
This tender represents an excellent opportunity for qualified vendors specializing in networking devices to leverage their capabilities and support a crucial governmental function. Interested parties are urged to prepare their proposals meticulously, ensuring adherence to the outlined requirements and leveraging any potential advantages offered to MSEs or startups.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant experience in servicing CISCO networking devices, and holding necessary certifications in networking technology. Bidders must also demonstrate a successful history of completing contracts similar in scope and value to this tender.
Bidders must hold specific industry-recognized certificates related to CISCO devices, which demonstrate their capability to perform maintenance and repairs. This typically includes CISCO certification along with functional knowledge of network operations and troubleshooting.
To participate, bidders must register through the designated government procurement platform, submit all necessary documentation, including technical proposals and financial bids, and confirm compliance with eligibility criteria as specified in the tender.
Payment terms involve the submission of an invoice upon completion of services rendered. Specific details about payments, including milestones and schedules, will be defined in the contract document post-award to ensure transparency and accountability.
MSEs are encouraged to apply and may receive preferential evaluation compared to larger firms. These provisions facilitate competitive positioning and potentially relaxed eligibility requirements to promote local entrepreneurship, aligning with governmental initiatives.
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