NA Tender by Directorate General Factory Advice Service And Labour Institutes (dgfasli) (GEM/2025/B/6148158)
Annual Maintenance Service - Photocopier Machine - Photocopier Machines (Monochrome , Laser , Comp
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Tender Title: Annual Maintenance Service - Photocopier Machines
Tender Reference Number: GEM/2025/B/6148158
Issuing Authority/Department: Ministry of Labour and Employment
Scope of Work and Objectives
The purpose of this tender is to invite qualified vendors to provide comprehensive annual maintenance services for monochrome, laser, and composite cartridge photocopier machines. The tender outlines the objectives to ensure the optimum operational efficiency of copiers, minimizing downtime through timely service and repairs. Service providers will be required to perform regular maintenance checks, emergency repairs, and replacement of parts as necessary, focusing on enhancing machine longevity and performance.
Eligibility Criteria
To qualify for this tender, bidders must be registered entities with a proven track record in providing maintenance services for photocopier machines. Interested bidders must possess adequate certifications and licenses that validate their capability to deliver such services effectively. The Ministry of Labour and Employment encourages submissions from Micro, Small, and Medium Enterprises (MSEs) and startups, promoting inclusive participation in the tendering process.
Technical Requirements
Participants must have access to original manufacturer parts and be recognized as an OEM authorized service provider for the brands they service. Bidders are expected to comply with quality assurance standards and provide evidence of their technical competencies. All technical submissions should demonstrate the proficiency of personnel and the method of service delivery.
Financial Requirements
Bidders must provide financial documentation that includes evidence of business performance, tax compliance certificates, and any other financial indicators that demonstrate the financial health and sustainability of the business. The pricing must be competitive yet reflective of the quality of the service being offered.
Document Submission Details
Interested vendors must submit their proposals which include technical and financial bids to the designated online platform, ensuring adherence to any specified formatting and submission guidelines. It is critical that all submitted documents are current and accurately reflect the vendor's capabilities.
Special Provisions
The tender promotes benefits for MSEs and startups, allowing for reduced fees and streamlined processes to encourage their participation in government procurement. The government aims to uplift local businesses, thereby reinforcing economic growth and employment.
Evaluation Process
Submissions will be evaluated based on a two-stage process: technical capability and financial offer. A comprehensive evaluation will assess the alignment of service proposals with the requirements stated in the tender documents, followed by a financial assessment to determine cost-effectiveness.
Delivery Locations
Services must be rendered across various locations as specified in the tender documentation. Bidders should be capable of executing maintenance services at these sites upon requirement.
Contact Information
For further details or inquiries, bidders may refer to the official channels of the Ministry of Labour and Employment; specific contact information should be found on the online tender portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid business license, proven experience in providing maintenance for photocopier machines, and necessary certifications to support service delivery. Bidders should ensure documentation is complete to fulfill these criteria.
Bidders must demonstrate that their services comply with defining technical specifications as set by the original manufacturers. This includes having OEM parts readily available and showcasing the proficiency of technicians in maintaining different photocopier brands, ensuring adherence to quality standards.
The payment terms have not been explicitly outlined in the tender documentation. However, successful bidders typically negotiate payment schedules in accordance with service milestones, ensuring performance is evaluated prior to the release of payment.
Detailed instructions on the submission methods can be found on the online tender portal. Bidders must ensure that they follow the prescribed formats for documents, with an emphasis on technical and financial bids submitted by the specified deadline.
The tender offers special provisions for MSEs to enhance their chances of participating effectively. Bidders classified as MSEs may benefit from reduced bidding fees, simplified requirements, and potentially increased flexibility in the evaluation process. This initiative supports local businesses and promotes economic development through government contracts.
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