Tender Title: Comprehensive Maintenance Contract (AMC) for IT Infrastructure of Database Group
Reference Number: 3384fb3d0
Issuing Authority: Ministry of Petroleum and Natural Gas
The Comprehensive Maintenance Contract (AMC) for IT Infrastructure of the Database Group at ONGC Vadodara aims to ensure uninterrupted and efficient functioning of IT systems and databases. The primary objective of this tender is to procure quality maintenance services that enhance the reliability and performance of existing IT infrastructure while ensuring compliance with the company's operational standards.
Scope of Work and Objectives
The scope of work includes complete maintenance management of the IT infrastructure, which encompasses preventive maintenance, troubleshooting, repair services, software updates, and performance optimization of database systems. Service providers are expected to deliver high-quality support and technical assistance to ensure minimal downtime of services.
Objectives Include:
- To perform regular inspections and maintenance of IT infrastructure.
- To ensure quick response and resolution times for any technical issue.
- To provide necessary upgrades and training to in-house staff on updated technologies.
- To maintain compliance with industry standards and best practices.
Eligibility Criteria
Interested bidders must meet the following eligibility requirements:
- Registration as a legal entity in the relevant jurisdiction.
- Previous experience in managing IT infrastructure with verified track records.
- Capacity to demonstrate a robust support framework for IT maintenance.
Technical Requirements
Bidding parties are required to comply with specified technical standards which include:
- Certification in IT service management frameworks (e.g., ITIL, ISO/IEC 20000).
- Proven expertise in managing databases (both SQL and NoSQL).
- Availability of skilled professionals certified in relevant technologies.
Financial Requirements
Bidders must provide financial documentation demonstrating their capability to manage contract execution without difficulties. This includes:
- Financial statements for the past three years.
- Information related to turnover generated from IT support services.
Document Submission Details
All documentation must be submitted electronically through the appropriate tender portal. Required documents include:
- Technical proposal detailing service capabilities.
- Financial proposal showcasing pricing structure.
- Completed eligibility documentation.
Ensure all documents are submitted in PDF format, as specified in the submission guidelines.
Special Provisions
Encouragement is offered for Micro, Small, and Medium Enterprises (MSEs) and startups. Such entities may benefit from specific provisions designed to enhance their competitiveness during the tender evaluation process.
Evaluation Process
The evaluation will be based on a two-stage process: Technical and Financial evaluation.
- Technical Evaluation: Assessment of the technical proposal against the stipulated requirements ensuring that bidders meet all the criteria set forth.
- Financial Evaluation: Following a successful technical assessment, the financial proposals will be evaluated based on competitiveness and feasibility.
Delivery Locations
Services will be required at the ONGC office located in Vadodara, with potential for extended services to other locations as specified during the contract negotiation.
Contact Information
For any queries related to the tender, please contact the Ministry of Petroleum and Natural Gas through the officially designated channels as mentioned in the relevant documentation.
This Comprehensive Maintenance Contract (AMC) represents an important opportunity for providers with the requisite experience to collaborate with a well-established organization, ensuring high standards of service delivery while contributing to the efficiency of critical infrastructure.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
14 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with legal compliance, having previous experience in managing IT infrastructures, and the capacity to demonstrate effective support and maintenance capabilities. Bidders must also provide reference projects that exhibit their expertise in similar undertakings.
Bidders must comply with significant technical specifications such as certifications in recognized service management frameworks (e.g., ITIL or ISO/IEC 20000). Additionally, proof of experience in managing various database systems, along with documented skills of existing staff, is mandatory for evaluating compliance with project requirements.
Documents must be submitted electronically through the designated tender portal. Accepted formats for documentation include PDF files only, which must include both the technical proposal and the financial proposal as well as any eligibility documentation. Submission via other formats is not acceptable.
Successful bidders will be required to furnish a performance security in the form of a bank guarantee or insurance bond, typically a percentage of the contract value, ensuring compliance with the contractual obligations throughout the contract duration.
The tender contains specific benefits for MSEs, including relaxed qualification criteria, financial incentives, and provisions designed to foster competitive participation. These measures aim to enhance the participation of MSEs while aligning with the “Make in India” initiative, promoting local procurement wherever possible.
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