Tender Title: Full Service and Maintenance Contracts of Photocopier Machine

Reference Number: GEM/2025/B/6168657

Issuing Authority:

Ministry of Ports, Shipping and Waterways

Scope of Work and Objectives:

The objective of this tender is to engage qualified bidders for providing full service and maintenance contracts for Multifunction Photocopier Machines, specifically Canon machines. The successful contractor will be responsible for ensuring the optimal functioning of a total of 5,000 units by performing necessary maintenance, repairs, and servicing of these machines.

Eligibility Criteria:

To qualify for this tender, bidders must meet the following eligibility requirements:

• Registration as an authorized service provider.
• Relevant experience in servicing Multifunction Photocopier Machines.
• Capability to provide necessary manpower and logistics required for service delivery.

Technical Requirements:

Bidders must demonstrate:

• Compliance with Canon OEM specifications for maintenance standards.
• Ability to handle repairs that include toner cartridge replacements and software updates.
• Provision of service reports and compliance to QA standards.

Financial Requirements:

Participating bidders are required to provide a comprehensive financial proposal detailing costing associated with servicing, repairs, and replacements of parts. Documentation demonstrating financial stability and capability to manage the scale of operations indicated by a workload of 5,000 machines must be included.

Document Submission Details:

All proposals must be submitted in a clear and concise manner, adhering to the submission guidelines provided within the tender document. Bidders should ensure that all documents are submitted electronically in accepted formats such as PDF and Word.

Special Provisions:

This tender acknowledges specific provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders within these categories may avail benefits that cater to promoting their participation in the tender.

Evaluation Process:

Submissions will be evaluated based on:

• Technical capability and experience.
• Clarity and competitiveness of the financial proposal.
• Compliance with all eligibility and technical requirements.

Delivery Locations:

The services will primarily be delivered within the designated facilities of the Ministry of Ports, Shipping, and Waterways.

Contact Information:

For inquiries related to this tender, please refer to the official contact channels provided in the tender document.

In conclusion, this tender offers a significant opportunity for both established service providers and MSEs to engage with prominent government contracts, ensuring reliable service and maintenance of essential office machinery.