Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM

Tender Title: Full Service and Maintenance Contracts of Photocopier Machine - Multifunction Machines MFM
Tender Reference Number: 151e9a397
Issuing Authority/Department: NBCC India Limited, under the Ministry of Housing & Urban Affairs (MoHUA)

The tender invites qualified bidders to propose a comprehensive service and maintenance contract for multifunction photocopier machines, specifically Konica Minolta models. The objective of this tender is to ensure that all equipment remains in optimal working condition, thereby enhancing productivity and operational efficiency within the issuing authority.

Scope of Work and Objectives

The selected contractor will be required to provide full-service and maintenance support for a total of 892,000 multifunction photocopier machines categorized under Konica Minolta. This includes:

• Regular maintenance and emergency repairs
• Supply of consumables such as toner/cartridges
• Ensuring compliance with manufacturer specifications and standards
• Providing documented service records and performance reports
• Effectively managing all service requests and maintaining operational uptime

Eligibility Criteria

To participate in this tender, bidders must fulfill the following eligibility requirements:

• Must be a registered entity with a valid GST number and proof of address.
• Experience as an OEM Authorized Service Provider for Konica Minolta photocopiers.
• Proven track record of providing similar services to organizations of comparable scale.
• Financial stability as evidenced by profit and loss statements for the last three years.

Technical Requirements

Bidders must adhere to the following technical specifications:

• The service provider must have qualified technicians trained specifically on Konica Minolta products.
• Proposed maintenance schedules must align with OEM guidelines.
• Bidders should provide documentation detailing their quality standards and service protocols.

Financial Requirements

Bidders need to submit a financial proposal outlining:

• Costs associated with service provision, including any performance security requirements.
• Payment terms structured around service delivery milestones.
• The Earnest Money Deposit (EMD) amount necessary to demonstrate commitment.

Document Submission Details

All tender proposals and necessary documentation must be submitted electronically via the GEM portal. Details on the submission format and additional documentation requirements will be specified further in the tender instructions.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, offering benefits such as financial assistance and support in compliance with the 'Make in India' policies. Provisions for local content and procurement rules are also included, facilitating greater participation from local providers.

Evaluation Process

The evaluation will be carried out based on technical qualifications, experience, and financial bid assessment. An established scoring system will determine the awarded contractor based on criteria that could include price, service quality, and compliance with technical requirements.

Delivery Locations

All services will primarily be provided at locations specified by NBCC India Limited. The successful bidder may be required to operate in multiple regions depending on the service contract details.

Contact Information

For more information or clarifications regarding this tender, additional inquiries can be directed to the appropriate channels as listed on the GEM portal or through official communication from NBCC India Limited.