Tender Title: Annual Maintenance Contract for Networking Devices (Version 2)

Reference Number: GEM/2025/B/6085713

Issuing Authority: Power Department Delhi

The Annual Maintenance Contract for Networking Devices (Version 2) aims to ensure seamless operation and maintenance of various networking devices, including CISCO Routers, L2 Switches, and L3 Switches. The primary objective of this tender is to engage qualified service providers who can deliver regular maintenance, timely repairs, and optimal performance enhancements for the networking infrastructure critical to the Power Department Delhi’s operations.

Scope of Work and Objectives

The core scope of work involves comprehensive maintenance services for a total of 47 networking devices including routers and switches from the Cisco brand. The contractor will be responsible for the following critical objectives:

• Conducting routine inspections and preventive maintenance on all devices.
• Addressing technical issues promptly to minimize downtime.
• Performing necessary upgrades in accordance with the latest technology standards.
• Ensuring compliance with established quality assurance practices.

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility criteria:

• Be a registered entity with a valid GST number.
• Demonstrable experience in providing maintenance services for networking devices.
• Technical capacity to meet the maintenance needs specified in the tender documents.
• Adequate financial standing to support contract execution.

Technical Requirements

Bidders are expected to meet the following technical requirements:

• Proven experience with maintaining CISCO networking devices.
• Availability of qualified technical staff and engineers for on-site support.
• Ability to provide timely report generation post maintenance interventions.
• Compliance with ITIL best practices for service management.

Financial Requirements

Bidders should adhere to these financial requirements:

• Submission of a bid that outlines all costs associated with the service provision.
• Proof of financial stability, through recent financial statements.
• Payment terms may include milestone payments contingent on the provision of specific services.

Document Submission Details

All bids must be submitted electronically via the designated procurement platform. Bidders are required to provide the following documents:

• Company profile and registration certificates.
• Experience letters and client testimonials.
• Detailed financial proposal.

Special Provisions

The tender provides advantages for Micro, Small, and Medium Enterprises (MSEs) and startups, including:

• Relaxed eligibility criteria to encourage participation from smaller entities.
• Assistance in the procurement process for eligible entities to promote inclusivity and support of local businesses.

Evaluation Process

The evaluation of bids will be conducted based on a comprehensive scoring system that assesses both technical proficiency and financial viability. Key evaluation factors include:

• Relevant past experience and successful project delivery.
• Proposed maintenance schedule and responsiveness.
• Financial proposal optimization.

Delivery Locations

The services are expected to be delivered at various sites designated by the Power Department Delhi. Specific locations will be disclosed in the tender documents as per project requirements.

Contact Information

For further clarification regarding this tender, potential bidders may reach out to the relevant departmental office. Comprehensive contact details will be provided upon registration on the procurement platform.

This tender seeks dedicated and reliable partners to maintain the integrity and efficiency of critical networking infrastructure. By engaging qualified bidders, the Power Department Delhi aims to uphold high standards in service delivery while fostering growth and support for local businesses.