Steel Authority of India Limited Tender by Iisco Steel Plant (GEM/2025/B/6171863)
Custom Bid for Services - PC/Printer/UPS/SCANNER -Hardware/Software servicing and repair for 2 year
Tender Timeline
Tender Title: Custom Bid for Services - PC/Printer/UPS/SCANNER - Hardware/Software Servicing and Repair for 2 Years
Tender Reference Number: GEM/2025/B/6171863
Issuing Authority/Department: Steel Authority of India Limited, under the Ministry of Steel.
Scope of Work and Objectives
The primary objective of this tender is to procure comprehensive hardware and software servicing and repair for various IT equipment, including PCs, printers, UPS systems, and scanners. The successful bidder will be responsible for ensuring the optimal performance of the specified equipment over a period of two years through regular maintenance, timely repairs, and emergency support as required.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Must be a registered entity in line with applicable laws and regulations.
- Experience in providing similar servicing and repair services for IT equipment.
- Sufficient technical manpower and infrastructure to support the servicing needs.
- Any additional criteria stipulated by the procurement committee during evaluation.
Technical Requirements
Bidders must demonstrate technical competency in handling PC/Printer/UPS/SCANNER servicing. This includes, but is not limited to:
- Capability to conduct routine maintenance and troubleshooting.
- Knowledge of various operating systems and software related to the equipment.
- Ability to provide emergency repair services within stipulated response times.
Financial Requirements
All bid submissions should include a detailed breakdown of costs, including service rates, parts, labor, and any additional fees. The proposed financial plan must ensure transparency and alignment with the expected quality of service delivery.
Document Submission Details
Bidders are required to submit their proposals, including all necessary documents, in the prescribed format. Ensure all submissions are complete and adhere to the specifications outlined in the tender documents to avoid disqualification.
Special Provisions
The tender allows for contributions from Micro, Small and Medium Enterprises (MSEs) and startups. Bidders from these sectors are encouraged to apply, benefiting from reduced financial and performance security stipulations. Adherence to ‘Make in India’ policies is also favored, promoting local content and procurement.
Evaluation Process
The evaluation of bids will be conducted based on predefined criteria which may include price evaluation, technical expertise, past performance, and compliance with tender requirements. All submitted bids will be assessed, and a final decision will be communicated to all participants.
Delivery Locations
Services will be required at various locations as specified in the tender document. Bidder capabilities in service delivery across these locations will be evaluated.
Contact Information
While specific contact details are currently unavailable, bidders may refer to the Steel Authority of India Limited’s official website for additional support concerning inquiries related to the tender.
This tender is a pivotal opportunity aimed at enhancing the operational readiness and efficiency of IT equipment within the Steel Authority, reinforcing the commitment to excellent service provision and support.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
12 DocumentsDocuments Required from Seller
- Bidder Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating experience in providing similar servicing and repair services for IT equipment such as PCs and printers, and having qualified personnel to perform the necessary technical tasks. Bidders must ensure they meet any additional criteria set by the evaluation committee to qualify for the tender.
Bidders are required to have a comprehensive understanding of the technical specifications involved in servicing and repairing PCs, printers, UPS systems, and scanners. This includes knowledge of repairing a variety of software and hardware, executing routine maintenance, troubleshooting, and providing 24/7 emergency support as per service level requirements.
Bidders must follow the guidelines in the tender document for submission methods. It typically requires submitting their proposals and necessary documentation digitally or physically, in the specified format. Carefully prepared bids that contain all required details tend to stand a better chance during the evaluation process.
Payment terms generally include a structured schedule for payments tied to service milestones or completion as outlined in the contractual agreement. Bidders must provide transparent and competitive pricing in their proposals to maximize their chance of selection based on the price evaluation considerations.
MSEs are encouraged to participate in this tender as they receive certain concessions such as reduced financial criteria and benefits in the performance security requirements. Additionally, adherence to local content rules under the ‘Make in India’ initiative provides these enterprises with greater opportunities to engage in governmental projects.
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