Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals (All In One PC; various brands)

Tender Reference Number: 14e9e1a74
Issuing Authority: The Cotton Corporation of India Limited
Department: Ministry of Textiles

The Cotton Corporation of India Limited is inviting tenders for the Annual Maintenance Service of various desktop and laptop machines, and peripherals, specifically focusing on All In One PCs from various recognized brands. The objective of this tender is to ensure continuous and uninterrupted operation of computing resources, minimizing downtime, and enhancing the overall performance of IT infrastructure within the organization.

Scope of Work and Objectives

The scope includes comprehensive annual maintenance services involving regular servicing, troubleshooting, repairs, and parts replacement for up to 125 units of desktops, laptops, and peripheral devices. The contractor is expected to ensure that all devices are operating at optimal performance levels, conducting necessary preventive maintenance, and executing corrective measures in a timely manner.

Eligibility Criteria

Eligible bidders must possess a valid organization registration that demonstrates capability in providing IT maintenance services. Registered companies, including relevant service certifications, will be prioritized. It’s crucial for bidders to have previous experience in similar projects and to provide relevant references as part of their submission.

Technical Requirements

The selected vendor must adhere to the technical specifications and quality standards expected for IT maintenance services. This includes fulfilling equipment compliance, maintaining logs for all service completion, ensuring that technicians possess the necessary certifications, and deploying best practices in maintenance operations.

Financial Requirements

Bidders must provide a detailed financial proposal that reflects their pricing structure for both ongoing maintenance services and any potential parts or software upgrades required during the service term. The financial proposal should include the Earnest Money Deposit (EMD) as specified by the contracting authority.

Document Submission Details

All required documents such as eligibility proof, financial proposals, and technical compliance certificates should be submitted electronically through the designated portal. It is essential that all documentation is formatted in accordance with the specified guidelines, as failure to comply may result in disqualification.

Special Provisions

There are specific provisions to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These entities are encouraged to apply and may benefit from relaxed eligibility criteria, as well as a potential consideration in the evaluation process.

Evaluation Process

The evaluation process will be conducted in accordance with the guidelines set by the Ministry of Textiles. Submissions will be assessed on technical compliance, experience, and financial competitiveness. Bidders are encouraged to carefully submit all required documents to ensure a thorough evaluation.

Delivery Locations

Services will be delivered at locations designated by the Cotton Corporation of India Limited. This may include multiple sites as per the client’s operational requirements.

Contact Information

For additional details regarding the tender, the Cotton Corporation of India Limited may provide contact information through their official channels. Bidders are advised to direct their queries through the official communication channels.

For those interested in participating in this tender, it's essential to stay informed about updates and modifications throughout the tender lifecycle. Engage proactively to ensure your bid meets all stipulated requirements.

---