Airports Authority of India (AAI) Tender by Airports Authority Of India ,rhq Nr - Rangpuri (GEM/2025/B/6164224)

Tender Title: Facility Management Services at Airports
Tender Reference Number: GEM/2025/B/6164224
Issuing Authority: Airports Authority of India (AAI)
Department: Ministry of Civil Aviation

Scope of Work and Objectives

The objective of this tender is to procure comprehensive Facility Management Services that include Front Desk Support and the provision of essential consumables to be supplied by the service provider as part of the lump-sum contract. The successful bidder will ensure high-quality service delivery at the designated airports, facilitating a seamless operational experience for passengers and airport staff alike.

Eligibility Criteria

Bidders must meet specific eligibility criteria that ensure they possess the necessary qualifications and capabilities to fulfill the contract requirements. All bidding entities should be registered, possess a valid business license, and demonstrate relevant experience in facility management and related services.

Technical Requirements

Potential bidders must comply with stringent technical requirements. This includes adherence to standard operating procedures, quality assurance protocols, and maintaining a qualified team to provide the services outlined. Additionally, all staff involved in providing these services should be appropriately trained and certified in line with industry standards.

Financial Requirements

Bidders must demonstrate financial stability and must have the ability to submit a suitable bid price under the financial requirements outlined in the tender documentation. Evidence in the form of financial statements may be required to verify the bidders' financial health.

Document Submission Details

By participating in this tender, bidders are required to submit necessary documentation in specified formats. This includes copies of registration certificates, previous project references, and financial statements. All documents must be submitted electronically through the designated tender submission portal.

Special Provisions

To encourage participation from a diverse range of suppliers, special provisions are included for Micro, Small, and Medium Enterprises (MSEs) and new startups. This includes incentives that may allow for relaxed criteria or special considerations during the evaluation process.

Evaluation Process

The evaluation of bids will be conducted based on a transparent assessment mechanism, considering both technical capabilities and financial proposals. Bids will be assessed on their ability to meet the technical specifications and quality standards specified in the tender.

Delivery Locations

The services are to be delivered at various airport locations as specified in the bid package. Bidders should ensure they understand the logistical and operational requirements for each site.

Contact Information

For additional inquiries regarding this tender process, participants are encouraged to reach out to the designated contact provided by the Airports Authority of India. Please ensure all queries are directed to the appropriate channels mentioned in the tender documents.

This tender request promotes a fair evaluation process and aims to provide high-quality facility management services within the airport venues, ensuring operational excellence and enhanced passenger experience.