Airports Authority of India (AAI) Tender by Airports Authority Of India (3b7ace802)

Tender Title: Customized AMC/CMC for Pre-owned Products - FMS AND CAMC OF IT INFRASTRUCTURE AT NSCBI AIRPORT KOLKATA

Tender Reference Number: 3b7ace802

Issuing Authority/Department: Airports Authority of India (AAI), Ministry of Civil Aviation

Scope of Work and Objectives

The purpose of this tender is to invite bids for the Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for pre-owned IT infrastructure products located at the Netaji Subhas Chandra Bose International Airport (NSCBI), Kolkata. The contract will cover the comprehensive maintenance service for equipment from brands such as DELL, HP, ACER, and CANON. The objective is to ensure uninterrupted operations and high functionality of the IT infrastructure for a duration of two years.

Eligibility Criteria

To be eligible for this tender, bidders must be registered entities with relevant qualifications and a strong track record in providing AMC and CMC services for IT infrastructure. Organizations bidding on this tender should provide proof of similar previous experience along with necessary documentation.

Technical Requirements

Bidders must meet the following technical requirements to qualify:

1. Proven experience in managing and maintaining IT infrastructure.
2. Capability to provide timely support and maintenance services, including quarterly assessments.
3. Compliance with the operational standards set for the equipment brands mentioned.
4. Availability of trained professionals to handle diverse IT systems.

Financial Requirements

Submissions must include a detailed financial proposal outlining the pricing structure for the AMC and CMC services. Bidders are expected to present competitive pricing along with payment terms to ensure transparency and mutual agreement.

Document Submission Details

Bidders must submit all required documents electronically through the designated platform. This includes the technical and financial proposals along with necessary certifications. A clear articulation of the service offerings and timelines is crucial.

Special Provisions

There are specific provisions for Micro, Small, and Medium Enterprises (MSEs) and startups to encourage greater participation. MSEs may receive certain benefits which can help in leveling the playing field.

Evaluation Process

Bids will be evaluated based on a structured process focusing on technical capabilities, financial proposals, and compliance with submission guidelines. Factors like past performance and service delivery capabilities will significantly influence the evaluation outcome.

Delivery Locations

Services will be primarily delivered at the NSCBI Airport, Kolkata, with specific correspondences and site visits as necessary for effective execution.

Contact Information

For any inquiries regarding this tender, bidders are encouraged to check the official communication channels provided within the tender portal. It is essential to ensure that clarity is maintained throughout the bidding process to facilitate successful submissions.